Customer Experience Pro - Parking & Campus Services

LAZ Parking; Andover (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

On-demand access to earned wages

Paid training

Free company uniform

Health coaching resources

Employee Assistance Program

401(k) with Employer Match

Job summary

LAZ Parking is looking for a Customer Service Representative in Andover, MA. This role requires delivering excellent customer service by interacting with guests via calls and emails, addressing inquiries, and maintaining a welcoming atmosphere.

The ideal candidate will have strong communication skills, knowledge of Microsoft Office, and the ability to engage with a diverse clientele. Benefits include paid training, health coaching, and a 401(k) with employer match.

Qualifications

• Strong understanding of computer systems.
• Call center experience preferred.
• Parking industry experience preferred.

Responsibilities

• Greet customers and develop rapport.
• Address customer concerns efficiently.
• Assist guests with purchasing parking products.

Skills

Excellent phone skills

Interpersonal skills

Organizational skills

Bilingual abilities (preferred)

Education

High school diploma or GED

Tools

Microsoft Office Applications

Job description

Customer Service Representative - Andover, MA

• Pay Activ- On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.

Additional Benefits:

• 401(k) with Employer Match

The Spirit of the Position:

The Customer Service Representative creates a welcoming atmosphere for our customers and clients by providing excellent customer service while answering calls/emails, helping to address inquiries, and sharing policies and procedures with the on-campus customer base. In office, you will act as the face of our operation, directly interacting with a lively and diverse community of guests.

Principal Job Duties:

• Greet customers (by name, if possible) and develop a rapport with the on-campus customer base.
• Regardless of situation, actively embody LAZ's values of respect, commitment to people, honesty and integrity, and trust as you engage with customers.
• Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude.
• Assist guests, students, and staff/faculty members with purchasing parking products and navigating our online systems.
• Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers.
• Handle in-office cash, check, and credit card transactions with care and integrity.
• Maintain an open line of communication with Management to stay up-to-date on office policies.
• Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process.
• Adhere to standardized responses when responding to phone calls, voicemails, and emails.
• Maintain the accuracy of various logs and databases, ranging from sales reports to case management systems.
• Performing all job duties in compliance with LAZ's Standard Operating Procedures.
• Performing other related duties as assigned by Management.

Requirements

Education:

• High school diploma or GED required.

Experience:

• Strong understanding of computer systems.
• Call center experience is preferred but not required.
• Parking industry experience is preferred but not required.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, write, and comprehend the English language.
• Bi-lingual abilities are preferred but not required.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 10 pounds.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.