Park Operations Team Lead — Guest Experience

skyzone; Vernon Hills (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

CircusTrix dba Sky Zone is hiring a Team Lead to oversee daily operations onsite at our Vernon Hills park. This full-time role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility to run shifts as MOD when needed.

You will coach staff, drive guest satisfaction, uphold safety standards, and ensure smooth guest experiences from opening to close. Availability evenings/weekends is expected.

Qualifications

• 2+ years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Model service excellence and mentor Team Members in customer engagement.

Skills

Leadership

Operations

Sales

Guest service

Safety

Tools

POS systems

Microsoft Office

Teams

Job description

CircusTrix dba Sky Zone is hiring a Team Lead to oversee daily operations onsite at our Vernon Hills park. This full-time role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility to run shifts as MOD when needed.

You will coach staff, drive guest satisfaction, uphold safety standards, and ensure smooth guest experiences from opening to close. Availability evenings/weekends is expected.