Park Operations Leader – Hospitality & Guest Experience

ExplorUS; Mineral (CA); Presencial; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

ExplorUS is seeking a General Manager to lead Lassen Volcanic National Park operations, including lodging, F&B, retail, and guest services. This role oversees daily operations, safety, and financial performance while delivering exceptional guest experiences in a stunning outdoor setting.

You will recruit, train, coach, and develop a diverse team, manage revenue and expenses, and ensure compliance with policies and safety standards.

Formación

• 3–5 years of hospitality, recreation, tourism, attraction, resort, retail or related management experience.
• Experience leading and developing hourly employees in a customer-facing environment.
• Strong operational and financial management skills.
• Experience overseeing multiple lines of business or revenue centers.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced, seasonal environment.
• Hands-on leadership style with a focus on team development and accountability.
• Comfortable working outdoors and in varying weather conditions.
• Flexible schedule including weekends, holidays, and extended hours as needed.
• Experience in outdoor recreation, parks, attractions, resorts, or tourism is highly preferred.

Responsabilidades

• Lead all aspects of daily park operations, ensuring high standards for guest service, safety, quality, and cleanliness.
• Recruit, train, schedule, coach, and develop a team of customer-oriented employees.
• Oversee lodging, food & beverage, retail, and guest service operations.
• Monitor revenue, expenses, payroll, inventory, and other key financial and operational metrics.
• Identify opportunities to increase revenue, improve efficiency, and enhance the guest experience.
• Develop staffing plans and schedules based on seasonal business levels and guest demand.
• Ensure compliance with Company policies and park requirements, and safety/environmental standards.
• Serve as primary liaison with Park representatives, Corporate leadership, vendors and partners.
• Respond to guest concerns and resolve issues promptly and professionally.
• Maintain appearance and presentation of the park and guest areas.
• Promote a positive team culture with accountability and teamwork.
• Serve as a visible, hands-on leader who supports the operation.
• Perform other duties as assigned.

Conocimientos

Hospitality management

Guest services leadership

Operations oversight

Financial management

Staff development

Educación

Bachelor's degree in Hospitality or related field

Descripción del empleo

ExplorUS is seeking a General Manager to lead Lassen Volcanic National Park operations, including lodging, F&B, retail, and guest services. This role oversees daily operations, safety, and financial performance while delivering exceptional guest experiences in a stunning outdoor setting.

You will recruit, train, coach, and develop a diverse team, manage revenue and expenses, and ensure compliance with policies and safety standards.