Park Operations Supervisor — Guest Experience Leader

SSA Consulting Group; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Medical | Dental | Vision

401K Plan + Match

Training and Career Development

Parental Leave

Meal Plan & Employee Discounts

Employee Assistance Program

Get Paid Early

Job summary

SSA Group in the United States seeks a Park Operations Supervisor to oversee guest services, food service, and daily outlet operations across our attractions. You will ensure staffing, safety, quality, and merchandising standards are met while delivering memorable guest experiences.

Responsibilities include planning daily prep, coaching associates, managing schedules, controlling waste, and maintaining equipment.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership skills with team development.
• Excellent problem solving and organizational abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Perform SSA EXTRA Guest Service steps to ensure a memorable guest experience.
• Ensure locations are stocked, prepped, and staffed for daily operation.
• Oversee location operations: quick service, safety, quality, merchandising, and guest service.
• Create daily prep and item lists; delegate tasks to staff.
• Support operations and fill gaps to ensure smooth service.
• Maintain cleaning routines and oversee maintenance projects.
• Assign duties, coach staff, and manage guest interactions.
• Address guest feedback with the operations manager to prevent recurrence.
• Supervise food/bev knowledge, sanitation, and FIFO practices.
• Forecast labor and plan staffing for peak times.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Team building

Timeliness

Job description

SSA Group in the United States seeks a Park Operations Supervisor to oversee guest services, food service, and daily outlet operations across our attractions. You will ensure staffing, safety, quality, and merchandising standards are met while delivering memorable guest experiences.

Responsibilities include planning daily prep, coaching associates, managing schedules, controlling waste, and maintaining equipment.