General Manager

ONP Snow Mountain LLC; Mineral (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

ONP Snow Mountain LLC is seeking a General Manager to lead daily park operations at a premier Northern California outdoor destination. You will manage lodging, F&B, retail, and guest services, ensuring exceptional guest experiences while driving financial performance.

Ideal candidates bring 3–5 years in hospitality management, a hands-on leadership style, and a track record of developing hourly staff in dynamic, seasonal environments. Outdoor work and weekend commitments are typical.

Qualifications

• 3–5 years in hospitality or related management roles.
• Experience leading hourly customer-facing staff.
• Strong operational and financial management skills.
• Experience overseeing multiple revenue centers.
• Excellent communication and problem-solving skills.
• Hands-on leadership style with a focus on accountability.
• Ability to work outdoors and in varying weather conditions.
• Flexible schedule including weekends and holidays.
• Experience in parks, outdoor recreation, or tourism is preferred.

Responsibilities

• Lead all aspects of daily park operations, with high guest-service standards.
• Recruit, train, schedule, coach, and develop a customer-focused team.
• Oversee lodging, food & beverage, retail, and guest service.
• Monitor revenue, expenses, payroll, inventory, and other financial metrics.
• Identify opportunities to increase revenue and efficiency.
• Develop staffing plans based on seasonal demand.
• Ensure compliance with policies, park requirements, safety, and regulatory standards.
• Serve as liaison with Park representatives, corporate leadership, vendors, and community partners.
• Respond to guest concerns promptly and professionally.
• Maintain park appearance and guest-facing areas.
• Promote a positive, accountable team culture.
• Hands-on leader ready to jump in to support operations.
• Perform other duties as assigned.

Skills

Hospitality operations

People leadership

Budgeting & financial management

Guest services

Outdoor environment experience

Job description

Imagine leading a hospitality operation surrounded by the awe-inspiring beauty of Lassen Volcanic National Park, where volcanic peaks, crystal-clear lakes, and breathtaking mountain scenery create an unforgettable backdrop. This is a unique opportunity for a passionate General Manager to inspire a team, create exceptional guest experiences, and make a lasting impact in one of Northern California’s most extraordinary outdoor destinations. The General Manager will oversee a team of guest-focused employees and multiple guest-facing operations, including lodging, food & beverage, retail, and guest services. This leader will be responsible for day-to-day operations, financial performance, safety, team development, and delivering an exceptional experience for every guest.

Responsibilities Include:

• Lead all aspects of daily park operations, ensuring high standards for guest service, safety, quality, and cleanliness.
• Recruit, train, schedule, coach, and develop a team customer-oriented employees.
• Oversee lodging, food & beverage, retail, and guest service operations.
• Monitor revenue, expenses, payroll, inventory, and other key financial and operational metrics.
• Identify opportunities to increase revenue, improve efficiency, and enhance the guest experience.
• Develop staffing plans and schedules based on seasonal business levels and guest demand.
• Ensure compliance with Company policies, Park requirements, and applicable safety, environmental, and regulatory standards.
• Serve as the primary liaison with Park representatives, Corporate leadership, vendors, and community partners.
• Respond to guest concerns and ensure issues are resolved promptly and professionally.
• Maintain the appearance and overall presentation of the park and guest-facing areas.
• Promote a positive team culture focused on accountability, teamwork, and exceptional service.
• Serve as a visible, hands-on leader who is willing to jump in wherever needed to support the operation.
• Perform other duties as assigned.

Required Qualifications:

• 3-5 years of hospitality, recreation, tourism, attraction, resort, retail, or related management experience.
• Experience leading and developing hourly employees in a customer-facing environment.
• Strong operational and financial management skills.
• Experience overseeing multiple lines of business or revenue centers.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced, seasonal environment.
• A hands-on leadership style with a strong focus on team development and accountability.
• Comfortable working outdoors and in varying weather conditions.
• Ability to work a flexible schedule, including weekends, holidays, and extended hours as business needs require.
• Experience in outdoor recreation, parks, attractions, resorts, or tourism is highly preferred.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.