Operations Manager - Lead a Fast-Paced, Guest-Centric Park

Lava Island; Englewood (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Leadership incentive

Medical

Dental

Vision

Employee perks

Job summary

Lava Island in Englewood, CO seeks an Operations Manager as the General Manager's right hand to lead the shift, serve as Manager on Duty, and keep operations smooth across the café, park floor, and party events.

This role offers a clear path toward General Manager, a fast-paced guest-first environment, and opportunities to develop leaders through our Intentional Leadership program, with competitive pay and benefits.

Qualifications

• Experience leading teams in fast-paced hospitality or customer-facing settings.
• ServSafe Manager Certification or completion within 30 days of hire.
• Availability for weekends, evenings, and holidays; Fri–Sun required.
• Willingness to be hands-on, including cleaning and park prep.
• Ability to stand, walk, and lift up to 50 lbs.
• Ability to pass a background check and drug screen.

Responsibilities

• Serve as Manager on Duty; be present and aware across the park during your shift.
• Keep guest-facing areas clean, staffed, and ready; handle guest issues on the spot.
• Assign zones, set clear expectations, and coach the team in real time.
• Hold the team accountable for tasks, safety, and service with fairness and consistency.
• Lead proactively to prevent problems before guests notice.
• Complete opening, shift-change, and closing procedures, checklists, deposits, and reporting.
• Keep the park guest-ready and safe, and keep the café stocked and running on time.

Skills

Ownership mindset

Hands-on leadership

Calm under pressure

Coaching

Clear communication

Education

ServSafe Manager Certification

Job description

Lava Island in Englewood, CO seeks an Operations Manager as the General Manager's right hand to lead the shift, serve as Manager on Duty, and keep operations smooth across the café, park floor, and party events.

This role offers a clear path toward General Manager, a fast-paced guest-first environment, and opportunities to develop leaders through our Intentional Leadership program, with competitive pay and benefits.