V.P. of Operations

ExplorUS Corporate; Chicago (IL); Vor Ort; USD 140.000 - 230.000; Vollzeit

Zusammenfassung

ExplorUS seeks a Vice President of Operations to provide strategic leadership across its portfolio, driving performance, revenue growth, profitability, and operational excellence. You will partner with site leaders and corporate teams to optimize resources, expand business, and ensure consistent execution of goals.

Candidates should have 10+ years in senior operations leadership within hospitality or multi-site settings, executive experience, and a track record of developing leaders.

Qualifikationen

• 10+ years of senior-level operations leadership experience in hospitality or multi-site operations.
• Proven executive leadership overseeing multi-site operations and driving performance.
• Strong leadership, communication, relationship-building, and decision-making skills.

Aufgaben

• Provide strategic direction and operational leadership to site management teams.
• Coach, mentor, and develop leaders to strengthen management capabilities.
• Lead budgeting, financial planning, and financial reporting.
• Ensure alignment with company objectives and performance expectations.
• Oversee vendor and client relationships to support productivity and service standards.
• Collaborate with executive leadership on strategic initiatives and process improvements.

Kenntnisse

Executive leadership

Strategic planning

Operational leadership

Communication skills

Travel readiness

Ausbildung

Bachelor's degree in business, hospitality management, or related field

Tools

Microsoft Office

Jobbeschreibung

At ExplorUS, every destination offers an opportunity to make a difference, create memorable experiences, and be part of something meaningful. Join a team dedicated to celebrating America’s rich history, extraordinary natural beauty, and unique destinations. Build your career in inspiring places, develop exceptional teams, and help bring the best of hospitality to guests from around the world.

We are seeking a Vice President of Operations to join our growing team. The V.P. of Operations provides strategic leadership and operational oversight across part of the Company’s portfolio, driving business performance, revenue growth, profitability, and operational excellence. This role partners with site leadership and corporate teams to strengthen management capabilities, optimize resources, support business expansion, and ensure consistent execution of organizational goals.

Key Responsibilities Include:

• Provide strategic direction and operational leadership to site management teams, ensuring alignment with company objectives and performance expectations.
• Coach, mentor, and develop leaders to strengthen management capabilities, improve performance, and build a strong pipeline of future leadership talent.
• Partner with Human Resources to align staffing levels with operational needs, business forecasts, and revenue projections.
• Lead budgeting and financial planning efforts, monitor performance, and provide timely, accurate financial reporting.
• Establish, monitor, and support the achievement of operational, financial, and organizational performance goals.
• Serve as an escalation point for significant client and customer concerns, ensuring timely resolution and strong business relationships.
• Lead operational integration and implementation efforts for new sites, mergers, and acquisitions.
• Collaborate with executive leadership and cross-functional teams to implement strategic initiatives, projects, and process improvements.
• Allocate resources effectively to support site operations, business needs, and growth objectives.
• Identify and implement best practices that improve efficiency, service quality, profitability, and overall operational performance.
• Partner with Directors to evaluate performance, provide ongoing coaching and feedback, conduct performance reviews, and address performance concerns as needed.
• Oversee key vendor and client relationships to support productivity, service standards, and business objectives.
• Ensure operations comply with applicable laws, regulations, company policies, and established standards.
• Participate in regular leadership meetings and communication forums to maintain alignment and accountability across the organization.
• Perform additional duties as assigned.

Qualifications and Requirements Include:

• 10+ years of senior-level operations leadership experience in hospitality or multi-site operations, preferably supporting the National Park Service, U.S. Forest Service, or similar agencies.
• Proven executive leadership experience overseeing multi-site operations, driving financial performance and business growth, developing leaders, and executing strategic initiatives.
• Exceptional leadership, communication, relationship-building, and decision-making skills.
• Proven ability to develop high-performing teams, lead through change, and manage multiple business priorities.
• Strong work ethic, professionalism, accountability, and a results-oriented approach.
• Ability to travel approximately 50% to support existing operations and new business opportunities.
• Bachelor’s degree in business, hospitality management, or a related field preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.