General Manager

ExplorUS; Mineral (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

ExplorUS is seeking a General Manager to lead Lassen Volcanic National Park operations, including lodging, F&B, retail, and guest services. This role oversees daily operations, safety, and financial performance while delivering exceptional guest experiences in a stunning outdoor setting.

You will recruit, train, coach, and develop a diverse team, manage revenue and expenses, and ensure compliance with policies and safety standards.

Qualifications

• 3–5 years of hospitality, recreation, tourism, attraction, resort, retail or related management experience.
• Experience leading and developing hourly employees in a customer-facing environment.
• Strong operational and financial management skills.
• Experience overseeing multiple lines of business or revenue centers.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced, seasonal environment.
• Hands-on leadership style with a focus on team development and accountability.
• Comfortable working outdoors and in varying weather conditions.
• Flexible schedule including weekends, holidays, and extended hours as needed.
• Experience in outdoor recreation, parks, attractions, resorts, or tourism is highly preferred.

Responsibilities

• Lead all aspects of daily park operations, ensuring high standards for guest service, safety, quality, and cleanliness.
• Recruit, train, schedule, coach, and develop a team of customer-oriented employees.
• Oversee lodging, food & beverage, retail, and guest service operations.
• Monitor revenue, expenses, payroll, inventory, and other key financial and operational metrics.
• Identify opportunities to increase revenue, improve efficiency, and enhance the guest experience.
• Develop staffing plans and schedules based on seasonal business levels and guest demand.
• Ensure compliance with Company policies and park requirements, and safety/environmental standards.
• Serve as primary liaison with Park representatives, Corporate leadership, vendors and partners.
• Respond to guest concerns and resolve issues promptly and professionally.
• Maintain appearance and presentation of the park and guest areas.
• Promote a positive team culture with accountability and teamwork.
• Serve as a visible, hands-on leader who supports the operation.
• Perform other duties as assigned.

Skills

Hospitality management

Guest services leadership

Operations oversight

Financial management

Staff development

Education

Bachelor's degree in Hospitality or related field

Job description

Imagine leading a hospitality operation surrounded by the awe-inspiring beauty of Lassen Volcanic National Park, where volcanic peaks, crystal-clear lakes, and breathtaking mountain scenery create an unforgettable backdrop. This is a unique opportunity for a passionate General Manager to inspire a team, create exceptional guest experiences, and make a lasting impact in one of Northern California’s most extraordinary outdoor destinations.

The General Manager will oversee a team of guest-focused employees and multiple guest-facing operations, including lodging, food & beverage, retail, and guest services. This leader will be responsible for day-to-day operations, financial performance, safety, team development, and delivering an exceptional experience for every guest.

Responsibilities Include:

• Lead all aspects of daily park operations, ensuring high standards for guest service, safety, quality, and cleanliness.
• Recruit, train, schedule, coach, and develop a team customer-oriented employees.
• Oversee lodging, food & beverage, retail, and guest service operations.
• Monitor revenue, expenses, payroll, inventory, and other key financial and operational metrics.
• Identify opportunities to increase revenue, improve efficiency, and enhance the guest experience.
• Develop staffing plans and schedules based on seasonal business levels and guest demand.
• Ensure compliance with Company policies, Park requirements, and applicable safety, environmental, and regulatory standards.
• Serve as the primary liaison with Park representatives, Corporate leadership, vendors, and community partners.
• Respond to guest concerns and ensure issues are resolved promptly and professionally.
• Maintain the appearance and overall presentation of the park and guest-facing areas.
• Promote a positive team culture focused on accountability, teamwork, and exceptional service.
• Serve as a visible, hands-on leader who is willing to jump in wherever needed to support the operation.
• Perform other duties as assigned.

Required Qualifications:

• 3-5 years of hospitality, recreation, tourism, attraction, resort, retail, or related management experience.
• Experience leading and developing hourly employees in a customer-facing environment.
• Strong operational and financial management skills.
• Experience overseeing multiple lines of business or revenue centers.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced, seasonal environment.
• A hands-on leadership style with a strong focus on team development and accountability.
• Comfortable working outdoors and in varying weather conditions.
• Ability to work a flexible schedule, including weekends, holidays, and extended hours as business needs require.
• Experience in outdoor recreation, parks, attractions, resorts, or tourism is highly preferred.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.