Park Operations Lead - Hands-On Growth Path

Sky Zone, LLC; Village/Town of Mount Kisco (NY); Híbrido; USD 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Descripción de la vacante

Sky Zone Mount Kisco is seeking a Team Lead to actively manage daily operations, coach staff, and drive guest satisfaction across Sales & Service, Parties & Events, and Food & Beverage areas. You will rotate through departments, stepping in as Manager on Duty when leaders aren’t present, and help maintain a safe, high-energy park environment.

The role requires 2+ years in operational or guest-facing roles with supervisory experience and comfort with POS systems; availability for evenings,

Formación

• At least 18 years of age.
• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail, food & beverage, amusement/entertainment, or recreation is preferred.
• Proficiency with POS systems and basic technology.

Responsabilidades

• Act as Manager on Duty (MOD) when GM/OM are not present and ensure safety and guest satisfaction.
• Coach and delegate to team members across departments to maintain service standards.
• Lead front desk, parties/events, and food & beverage areas to deliver a seamless guest experience.
• Oversee scheduling, training, and performance to drive sales and park operations.
• Ensure cleanliness, safety, and compliance throughout shifts.

Conocimientos

Leadership experience

POS systems

Customer service

Communication skills

Team coaching

Microsoft Office/Teams

Herramientas

Microsoft Office Suite

Teams

Descripción del empleo

Sky Zone Mount Kisco is seeking a Team Lead to actively manage daily operations, coach staff, and drive guest satisfaction across Sales & Service, Parties & Events, and Food & Beverage areas. You will rotate through departments, stepping in as Manager on Duty when leaders aren’t present, and help maintain a safe, high-energy park environment.

The role requires 2+ years in operational or guest-facing roles with supervisory experience and comfort with POS systems; availability for evenings,