Onsite Park Operations Lead

CircusTrix, LLC; Village/Town of Mount Kisco (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company matching

Job summary

CircusTrix dba Sky Zone is seeking a hands-on Team Lead to guide daily operations on-site in Mount Kisco, NY. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when needed to keep the park running smoothly.

You’ll lead a team, coach staff, and drive guest satisfaction while ensuring safety and adherence to procedures. Compensation ranges with benefits for full-time team members.

Qualifications

• You must have leadership experience and the ability to manage a shift on the floor.
• Experience in fast-paced guest-facing environments and a track record of service excellence.
• Ability to supervise and coach team members to deliver WOW guest experiences.
• Strong communication skills with the ability to motivate and guide a team.
• Familiarity with POS systems and basic office tools for daily operations.
• Availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead from the floor and set a positive tone; step in as MOD when leadership isn’t on-site.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Enforce safety policies; ensure opening/closing and shift procedures are followed.
• Lead rotational development across Sales & Service, Parties & Events, and F&B/Facilities.
• Oversee execution of birthday parties, group events, and corporate outings.
• Manage inventory and ordering for cafe items; maintain health and safety standards.
• Occasionally cover Flex Lead duties on weekends to support service levels.

Skills

Leadership

Operations

Guest service

Team motivation

Shift coordination

Adaptability

Tools

POS systems

Microsoft Office

Microsoft Teams

Job description

CircusTrix dba Sky Zone is seeking a hands-on Team Lead to guide daily operations on-site in Mount Kisco, NY. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when needed to keep the park running smoothly.

You’ll lead a team, coach staff, and drive guest satisfaction while ensuring safety and adherence to procedures. Compensation ranges with benefits for full-time team members.