Park Operations Lead: Guest Experience & Safety

Sky Zone; Apache Junction (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company matching

Job summary

Sky Zone, CircusTrix dba, is seeking a Team Lead for our Operations team. This hands-on, early-leadership role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities to develop strong, on-floor leadership and guest-focused operations.

You’ll act as MOD when leaders aren’t on site, coach teammates, drive guest engagement, and ensure safety, cleanliness, and smooth shift execution. This full-time onsite role offers competitive benefits.

Qualifications

• At least 2 years of progressive experience in operations or guest-facing roles.
• Supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Availability to work evenings, weekends, and holidays.
• Able to move throughout all park areas and lift 20 pounds as needed.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present.
• Coach team members and delegate across departments.
• Step into Programs, Café, Front Desk, Events, etc. to maintain guest experiences.
• Drive membership and program sales; promote Sky Zone offerings.
• Enforce safety policies and ensure shift procedures are followed.

Skills

Leadership

Customer service

POS systems

Team motivation

Communication

Education

High school diploma

Tools

POS systems

MS Office

Teams

Job description

Sky Zone, CircusTrix dba, is seeking a Team Lead for our Operations team. This hands-on, early-leadership role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities to develop strong, on-floor leadership and guest-focused operations.

You’ll act as MOD when leaders aren’t on site, coach teammates, drive guest engagement, and ensure safety, cleanliness, and smooth shift execution. This full-time onsite role offers competitive benefits.