Park Operations Lead: Guest Experience & Events (Onsite)

Sky Zone, Inc.; Mountlake Terrace (WA); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Sky Zone in Mountlake Terrace, WA is seeking a Team Lead to help run daily park operations and guest experiences onsite. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when leaders aren’t on site to keep the park running smoothly.

You’ll drive guest engagement, support service excellence, ensure safety and cleanliness, and mentor team members to deliver consistent wow experiences.

Formación

• Minimum of 2 years in operations or guest-facing roles, preferably in a fast-paced environment.
• Prior supervisory or leadership experience is required.
• Experience in retail, food & beverage, amusement/entertainment, or recreation is preferred.

Responsabilidades

• Act as MOD when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Lead Sales & Service, Parties & Events, and F&B/Facilities rotation to maximize guest satisfaction.
• Oversee scheduling, staffing, and upsell opportunities for parties and events.
• Ensure safety standards in cafe items, equipment, and park facilities.

Conocimientos

Leadership

Operations

Guest-service

Communication

Team building

POS Systems

Evenings & Weekends Availability

Herramientas

POS systems

Microsoft Office

Microsoft Teams

Descripción del empleo

Sky Zone in Mountlake Terrace, WA is seeking a Team Lead to help run daily park operations and guest experiences onsite. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as Manager on Duty when leaders aren’t on site to keep the park running smoothly.

You’ll drive guest engagement, support service excellence, ensure safety and cleanliness, and mentor team members to deliver consistent wow experiences.