Onsite Park Operations Team Lead

Sky Zone, LLC; Edina (MN); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Sky Zone, LLC in Edina, MN is seeking a Team Lead to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building hands-on leadership and real responsibility for day-to-day park operations.

You’ll step in as Manager on Duty when leaders aren’t on-site, coach teammates, drive membership and park sales, ensure safety, cleanliness, and accurate shift procedures, and model Sky Zone’s WOW service standards to deliver memorable guest experiences.

Qualifications

• 2+ years in operations or guest-facing roles with supervisory experience.
• Background in retail sales, food & beverage, or recreation preferred.
• Proficiency with POS systems and MS Office; able to learn new platforms.

Responsibilities

• Act as Manager on Duty when GM/OM are not present and ensure safety and operations.
• Coach and delegate to team members across departments to maintain guest satisfaction.
• Lead across areas (Sales & Service, Parties & Events, F&B/Facilities) to ensure smooth shift flow.
• Deliver WOW service, handle guest issues, and communicate concerns to management.

Skills

Leadership

Operations

Guest service

Sales & Service

Coaching

Communication

POS systems

Team motivation

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone, LLC in Edina, MN is seeking a Team Lead to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building hands-on leadership and real responsibility for day-to-day park operations.

You’ll step in as Manager on Duty when leaders aren’t on-site, coach teammates, drive membership and park sales, ensure safety, cleanliness, and accurate shift procedures, and model Sky Zone’s WOW service standards to deliver memorable guest experiences.