Onsite Operations Lead (MOD) – Park Floor

Sky Zone, LLC; Silverdale (WA); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Sky Zone, LLC in Silverdale, WA seeks a Team Lead to drive daily operations and guest experience in a fast-paced trampoline park. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as needed to keep the park running smoothly.

You’ll coach staff, manage shifts, and ensure safety, cleanliness, and service excellence while supporting park goals and guest delight.

Qualifications

• Minimum of 18 years old.
• 2+ years in operations or guest-facing roles, with supervisory experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Proficient with POS systems and Microsoft Office; quick to learn new platforms.
• Available to work evenings, weekends and holidays; driven and coachable.

Responsibilities

• Act as Manager on Duty when on-site leaders are away, ensuring safety and smooth operations.
• Lead across Sales & Service, Parties & Events, and Food & Beverage/Facilities areas.
• Drive guest experience and membership/sales through proactive service and upsell.
• Maintain safety, cleanliness, and operational readiness; document incidents as needed.
• Coach and develop team members to deliver Sky Zone WOW service standards.

Skills

People leadership

Customer service

Communication

Sales

Team motivation

Tools

POS systems

Microsoft Office

Job description

Sky Zone, LLC in Silverdale, WA seeks a Team Lead to drive daily operations and guest experience in a fast-paced trampoline park. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, stepping in as needed to keep the park running smoothly.

You’ll coach staff, manage shifts, and ensure safety, cleanliness, and service excellence while supporting park goals and guest delight.