Park Operations Lead - Guest Experience

Kids Empire; Solon (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and H0

Job summary

Kids Empire in Solon, Ohio is seeking a Park Assistant Manager to supervise staff, ensure safety, and deliver outstanding guest experiences. You will manage daily park operations, assist the Park Manager with training and audits, and serve as the primary liaison between guests and the park.

The role requires strong leadership, excellent communication, and the ability to work weekends and holidays. You will handle guest check-in, billing, and inventory, while maintaining a clean, safe, and

Qualifications

• High school diploma or equivalent required.
• Must work weekends and holidays.
• Able to work with children and communicate effectively.
• Operate an iPad and manage guest data.
• Demonstrate leadership and organizational skills.

Responsibilities

• Attend to guests promptly and ensure they feel welcome.
• Supervise staff to meet production and service goals.
• Assist Park Manager with training, development, and audits.
• Ensure safety by walking the park and enforcing rules.
• Handle check-in, billing, and cash transactions at the front desk.
• Coordinate and assist with family events and park operations.

Skills

Leadership

Customer service

Communication

Conflict resolution

Organization

Decision making

Safety awareness

Read/Write English

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire in Solon, Ohio is seeking a Park Assistant Manager to supervise staff, ensure safety, and deliver outstanding guest experiences. You will manage daily park operations, assist the Park Manager with training and audits, and serve as the primary liaison between guests and the park.

The role requires strong leadership, excellent communication, and the ability to work weekends and holidays. You will handle guest check-in, billing, and inventory, while maintaining a clean, safe, and