Park Operations & Guest Experience Lead

Kids Empire Massachusetts LLC; Hingham (MA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and/or

Employee Assistance Program (EAP)

Voluntary Life Insurance

Free Group Basic Life and A&D

Pet Insurance

Recreational Discounts

401(k) matching

Job summary

Kids Empire Massachusetts LLC is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and uphold safety and guest service standards.

You will train and audit staff, manage the check-in process, and handle guest inquiries, complaints, and event coordination, ensuring a welcoming environment for families and children.

The role requires strong organizational skills, the ability to work weekends and holidays, and a proactive approach to safety and emergency preparedness.

Qualifications

• High school diploma or equivalent required.
• Ability to interact with families and children of all ages.
• Strong communication and guest service skills.
• Leadership and organizational abilities for supervising staff.

Responsibilities

• Oversee daily park operations and guest experience.
• Supervise staff and ensure objectives are met.
• Assist Park Manager with training and audits.
• Coordinate events and manage front counter operations.
• Greet guests, collect information, and handle inquiries and complaints.

Skills

Leadership

Customer service

Conflict resolution

Communication

Work with children

iPad proficiency

English literacy

Education

High school diploma

Tools

iPad

Job description

Kids Empire Massachusetts LLC is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and uphold safety and guest service standards.

You will train and audit staff, manage the check-in process, and handle guest inquiries, complaints, and event coordination, ensuring a welcoming environment for families and children.

The role requires strong organizational skills, the ability to work weekends and holidays, and a proactive approach to safety and emergency preparedness.