Park Operations & Guest Experience Lead

Kids Empire US LLC; Hingham (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus

Health Insurance

Dental & Vision

Accident Insurance

EAP

Life Insurance

AD&D Insurance

Pet Insurance

Recreational Discounts

401(k) Matching

Job summary

Kids Empire US LLC in Massachusetts seeks a Park Manager to supervise staff, manage guest services, and ensure a safe, enjoyable experience for families. You will coordinate schedules, manage check-in, and handle guest inquiries while maintaining high standards of service.

The role requires leadership, strong communication, and availability on weekends/holidays, with responsibility for events, vendor coordination, and day-to-day operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Ability to work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership and time management skills.
• Independent and collaborative in a fast-paced environment.
• Detail-oriented and able to maintain accurate documentation.

Responsibilities

• Greet guests and ensure a welcoming park atmosphere.
• Create weekly schedules and audit attendance/time clocks.
• Hire qualified employees and manage terminations as needed.
• Manage birthday party bookings and vendor coordination.
• Oversee check-in, billing, and POS transactions.
• Maintain park safety and enforce attendance rules.

Skills

Leadership

Customer service

Conflict resolution

Communication

Time management

Teamwork

Education

High school diploma

Tools

iPad

POS system

Job description

Kids Empire US LLC in Massachusetts seeks a Park Manager to supervise staff, manage guest services, and ensure a safe, enjoyable experience for families. You will coordinate schedules, manage check-in, and handle guest inquiries while maintaining high standards of service.

The role requires leadership, strong communication, and availability on weekends/holidays, with responsibility for events, vendor coordination, and day-to-day operations in a fast-paced environment.