Park Manager – Guest Experience & Operations

Kids Empire; Dallas (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and/or

EAP

Voluntary Life Insurance

Free Group Life and AD&D

Pet Insurance

401(k) Matching

Job summary

Kids Empire is seeking a Park Manager to supervise daily park operations, supervise staff, and ensure guest satisfaction. The role requires interacting with families and children, hiring and training employees, and resolving guest or employee issues.

You will manage check-in, billing, inventory, and events while upholding safety standards. This is a full-time on-site leadership role requiring weekend and holiday availability, effective communication, and a focus on delivering a fun, safe

Qualifications

• Must interact with families and children of all ages.
• Able to work weekends and holidays.
• Strong leadership and communication skills.
• Ability to hire qualified employees and conduct performance evaluations.

Responsibilities

• Attend to guests promptly and make them feel welcome.
• Supervise staff performance and ensure production goals.
• Create weekly schedules and audit attendance/time clocks.
• Hire qualified employees and handle terminations or resignations as needed.
• Train team members on key duties and safety procedures.
• Open/close park and manage check-in and billing at POS.
• Oversee vendor orders and inventory, including snacks and beverages.
• Coordinate birthday party bookings and events with customer satisfaction in mind.
• Ensure safety rules are followed and areas are clean and sanitized.
• Report issues to corporate via proper channels.

Skills

Guest service

Leadership

Scheduling

Employee training

Conflict resolution

Communication

Customer service

Safety awareness

Education

High school diploma or equivalent

Tools

iPad operation

Job description

Kids Empire is seeking a Park Manager to supervise daily park operations, supervise staff, and ensure guest satisfaction. The role requires interacting with families and children, hiring and training employees, and resolving guest or employee issues.

You will manage check-in, billing, inventory, and events while upholding safety standards. This is a full-time on-site leadership role requiring weekend and holiday availability, effective communication, and a focus on delivering a fun, safe