Park Location Manager Hospitality and Guest Experience

Shenandoahcareers; Stanley (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Shenandoah Hospitality in Stanley, VA invites applications for a Location Manager responsible for overall park operations at a site within Shenandoah National Park. You’ll oversee retail, food & beverage, lodging, guest services, and staff housing to deliver extraordinary guest experiences.

Lead departmental managers, drive financial management, HR functions, and cross‑functional projects while ensuring compliance with ISO policies and safety standards.

Qualifications

• High School Diploma required.
• Bachelor’s degree from accredited college/university required.
• Three (3) years of related hospitality management experience required.
• Two (2) years experience in related areas such as lodging, F&B, retail operations, guest services preferred.
• Club/Resort/National Park experience preferred.

Responsibilities

• Complete location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing.
• Responsible for human resources function assisting with the recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team.
• Actively participate in, and lead, company management team meetings contributing to a positive team environment.
• Develop new and innovative ways to meet, and respond to the needs and demands of the diverse customer base to increase participation in events, where applicable.
• Address customer/guest issues and consult/advise the General Manager about appropriate corrective action in a timely and professional manner.
• Work with other department heads on special projects assigned by the General Manager.
• Build and manage the work schedule for all staff.
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees.
• Understand the company’s Incident Reporting Process and comply, in a timely manner, with all related processes and procedures.
• Support and understand the company’s ISO (Environmental & Quality) management systems, policies, goals and initiatives and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Skills

Leadership & team management

Customer service excellence

Communication skills

Operational problem solving

Education

High School Diploma

Bachelor's degree

Tools

QuickBooks

Microsoft Office

Internet applications

Job description

Shenandoah Hospitality in Stanley, VA invites applications for a Location Manager responsible for overall park operations at a site within Shenandoah National Park. You’ll oversee retail, food & beverage, lodging, guest services, and staff housing to deliver extraordinary guest experiences.

Lead departmental managers, drive financial management, HR functions, and cross‑functional projects while ensuring compliance with ISO policies and safety standards.