Park Guest Experience & Safety Associate

Kids Empire; North Aurora (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Employee Assistance Program (EAP)

Pet Insurance

Recreational Discounts

401(k) Matching

Job summary

Kids Empire in North Aurora, IL is seeking Team Members to be the first point of contact for guests, ensuring satisfaction and answering questions while they are in the park, creating a welcoming, safe, and memorable experience.

You will handle the front desk, sign-in, waivers, and payments; maintain cleanliness, restock snacks, monitor safety on the floor, assist with family events, and support daily park operations.

Qualifications

• Able to work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English

Responsibilities

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card, and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

Skills

Customer service

Communication

Work with children

Independent work

English literacy

Tools

iPad

Job description

Kids Empire in North Aurora, IL is seeking Team Members to be the first point of contact for guests, ensuring satisfaction and answering questions while they are in the park, creating a welcoming, safe, and memorable experience.

You will handle the front desk, sign-in, waivers, and payments; maintain cleanliness, restock snacks, monitor safety on the floor, assist with family events, and support daily park operations.