Parcel Operations & Customer Service Specialist

FedEx Office; San Diego (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

FedEx Office in California’s San Diego area seeks a Warehouse/Center Associate to coordinate shipping activities, log parcels, and assist customers. You will use tracking software, operate POS and possibly lifting equipment, while ensuring safe handling and accurate records.

The role requires a high school diploma, 6 months related experience, strong organization and customer-service skills, and the ability to lift heavy packages and learn new software.

Qualifications

• High School Diploma or equivalent education required
• Minimum six months of related experience required
• Proven strong organization and planning skills
• Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
• Excellent team building and collaborative skills; ability to develop strong customer relationships
• Strong problem solving skills
• Ability to accurately translate and record information into electronic tracking system with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in center
• Ability to move 75 pounds unassisted
• Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift

Responsibilities

• Primary responsibility for coordination of all shipping related services and activities, include:
• Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
• Utilize proprietary software and equipment to execute necessary job functions
• May pick-up and deliver customer packages throughout the hotel facility
• Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Utilize pallet jacks and other large package handling equipment
• Follow all Equipment Safety and Package Security guidelines
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services

Job description

FedEx Office in California’s San Diego area seeks a Warehouse/Center Associate to coordinate shipping activities, log parcels, and assist customers. You will use tracking software, operate POS and possibly lifting equipment, while ensuring safe handling and accurate records.

The role requires a high school diploma, 6 months related experience, strong organization and customer-service skills, and the ability to lift heavy packages and learn new software.