Paratransit Scheduler & Customer Care Specialist

Ben Franklin Transit; Kennewick (WA); On-site; USD 29,000 - 43,000; Full time

Job summary

Ben Franklin Transit in the Tri-Cities area is hiring a Paratransit Scheduler to keep critical services moving for seniors and riders with disabilities. You will receive ride requests by phone, email, or fax and schedule them using eligibility rules, ensuring accurate manifests for drivers.

The role emphasizes excellent customer service, attention to detail, and the ability to adapt to daily changes while complying with policies.

Qualifications

• High school diploma or GED plus two years of customer service experience.
• Typing speed of 40 words per minute or faster.
• Ability to read schedules and maps and understand routing basics.

Responsibilities

• Receive and respond to trip requests via phone, TDD, email, or fax.
• Schedule paratransit rides using eligibility criteria and create driver manifests.
• Maintain accurate passenger information and assist with service-related inquiries.

Skills

Customer service

Scheduling

Data entry

Phone communication

Education

High school diploma or GED

Tools

Paratransit software

Job description

Ben Franklin Transit in the Tri-Cities area is hiring a Paratransit Scheduler to keep critical services moving for seniors and riders with disabilities. You will receive ride requests by phone, email, or fax and schedule them using eligibility rules, ensuring accurate manifests for drivers.

The role emphasizes excellent customer service, attention to detail, and the ability to adapt to daily changes while complying with policies.