Paratransit Scheduling Specialist

Prince George's County Government; Forestville (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

Prince George’s County Government’s Transit Reservationist role supports ADA-compliant demand-response paratransit services. You will coordinate, schedule, and report daily trips, analyze routing, and communicate clearly with patrons, providers, and staff to ensure timely, safe, and rider-centered transportation.

This essential clerical position requires attention to detail, the ability to manage time-sensitive requests, and familiarity with scheduling software.

Qualifications

• Must have experience at the General Clerk III level or equivalent.
• Six months of diverse clerical tasks.
• One year of education above high school with coursework in data entry, secretarial subjects or business administration.
• Equivalent combination of education, experience and training may be considered.

Responsibilities

• Coordinates and schedules daily demand-response paratransit trips.
• Plans efficient trip routes and schedules per ADA guidelines.
• Reviews daily driver and vehicle assignments and updates trip planning.
• Keeps current knowledge of program procedures and route changes.
• Receives and logs telephone requests from patrons and providers.
• Responds to patron and provider requests courteously and promptly.
• Prepares daily logs and manifests using scheduling software.
• Obtains passenger information for accurate manifests.
• Monitors scheduling to identify conflicts and changes.
• Submits operational and service reports on time.
• Performs related clerical, scheduling and administrative duties.

Skills

Clerical tasks

Attention to detail

Education

One year of college coursework (above high school) including data entry / secretarial subjects / business administration

Tools

Transit Scheduling Software

Telephony systems knowledge

Job description

Prince George’s County Government’s Transit Reservationist role supports ADA-compliant demand-response paratransit services. You will coordinate, schedule, and report daily trips, analyze routing, and communicate clearly with patrons, providers, and staff to ensure timely, safe, and rider-centered transportation.

This essential clerical position requires attention to detail, the ability to manage time-sensitive requests, and familiarity with scheduling software.