Paratransit Customer Advocate & Scheduler

Beacon Mobility; Burnsville (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid training

Paid holidays

Annual pay increase

Vacation days

Insurance options

401(k) match

Values-driven workplace

Job summary

Transit Team, Inc. in Burnsville, MN is seeking a compassionate Customer Service Representative to be the welcoming voice of our paratransit service.

You will help riders access transportation with care, clarity, and professionalism, handling calls, scheduling rides, and providing accurate ETAs. This onsite role offers paid training, holidays, a 4% annual pay increase, vacation, health and life insurance, a 401(k) match, and a safety‑driven team culture.

Qualifications

• Ability to pass a nonDOT drug test and background check.
• Strong verbal communication skills.
• Solid computer skills and ability to learn new software.
• Prior customer service and/or call center experience preferred.
• Familiarity with the Twin Cities metro area is a plus.
• Ability to work onsite for the scheduled shift.

Responsibilities

• Answer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.
• Schedule ride reservations using our computer reservation system.
• Cancel or adjust ride requests based on customer needs.
• Provide accurate estimated arrival times (ETAs) and service information.
• Make outbound calls to confirm next‑day trips with riders.
• Clearly explain Metro Mobility policies, procedures, and service expectations.
• Demonstrate a people‑first mindset by ensuring every interaction is caring, helpful, and solutions‑focused.

Skills

Strong verbal communication

Customer service experience

Learn new software

Familiarity with Twin Cities area

Onsite work

Job description

Transit Team, Inc. in Burnsville, MN is seeking a compassionate Customer Service Representative to be the welcoming voice of our paratransit service.

You will help riders access transportation with care, clarity, and professionalism, handling calls, scheduling rides, and providing accurate ETAs. This onsite role offers paid training, holidays, a 4% annual pay increase, vacation, health and life insurance, a 401(k) match, and a safety‑driven team culture.