Paratransit Scheduler – ADA & Operations

Prince George's County, MD Government; Forestville (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Prince George’s County Government is seeking a Transit Reservationist (General Clerk 4A) in the Office of Transportation to perform advanced clerical and operational work supporting paratransit demand-response services. You will analyze, coordinate, schedule, and report daily trips in a timely, compliant, and customer-focused manner.

The role requires accurate data entry, strong communication, and the ability to manage time-sensitive requests independently, with emphasis on ADA guidelines and

Qualifications

• Must have experience at the General Clerk III level or six (6) months of diverse clerical tasks.
• One (1) year of education above high school with coursework in computer data entry, secretarial subjects or business administration.

Responsibilities

• Coordinate and schedule daily paratransit trips to ensure efficient and timely transportation.
• Plan and route trips in accordance with procedures and ADA guidelines.
• Review driver and vehicle assignments and update trip plans accordingly.
• Maintain current knowledge of program procedures, service objectives, and route changes.
• Receive and log telephone requests from patrons, providers, and partners.
• Respond to patron and provider requests courteously and promptly.
• Prepare and maintain daily logs and manifests using scheduling software.
• Verify passenger information for accurate daily manifests for multi-modal services.
• Monitor scheduling activities to identify conflicts and resource limitations.
• Submit operational and service reports within deadlines.
• Perform related clerical, scheduling, reporting, and admin duties as assigned.

Skills

Transit scheduling software

High-volume call center

Telephony systems knowledge

Education

Education above high school (1 year)

Job description

Prince George’s County Government is seeking a Transit Reservationist (General Clerk 4A) in the Office of Transportation to perform advanced clerical and operational work supporting paratransit demand-response services. You will analyze, coordinate, schedule, and report daily trips in a timely, compliant, and customer-focused manner.

The role requires accurate data entry, strong communication, and the ability to manage time-sensitive requests independently, with emphasis on ADA guidelines and