Flexible Scheduler & Dispatcher — Keep Transit Moving

Bay Aging; Warsaw (IN); On-site; USD 38,000 - 50,000; Full time

Job summary

Bay Aging’s Bay Transit team seeks a Dispatcher/Operations specialist to coordinate passenger rides, dispatch drivers, and optimize daily schedules. You will work closely with drivers and dispatch staff to ensure timely routes and responsive service for riders in need.

The role requires strong communication, organizational skills, and a customer-service mindset, with a schedule that supports Monday–Friday operations and occasional on-road assistance when required.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license and clean driving record.
• Experience in customer service or dispatch preferred.
• Ability to work Monday–Friday with flexible hours.

Responsibilities

• Coordinate rides by taking calls and confirming with passengers.
• Schedule rides in routing software to optimize bus routes.
• Communicate with drivers and dispatchers to handle last-minute changes.
• Prepare drivers’ manifests and track mileage and cash/tickets.
• Provide occasional rider assistance when needed.

Skills

Phone systems

Two-way radio

Dispatch software

RouteMatch

Microsoft Office

Customer service

Communication under stress

Education

High School Diploma or equivalent

Tools

RouteMatch scheduling software

Two-way radio hardware

Job description

Bay Aging’s Bay Transit team seeks a Dispatcher/Operations specialist to coordinate passenger rides, dispatch drivers, and optimize daily schedules. You will work closely with drivers and dispatch staff to ensure timely routes and responsive service for riders in need.

The role requires strong communication, organizational skills, and a customer-service mindset, with a schedule that supports Monday–Friday operations and occasional on-road assistance when required.