Paratransit Scheduler & Customer Service Specialist

City of Everett; Everett (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Everett is seeking a Paratransit Schedule Technician to coordinate transportation services for individuals with special needs. This role emphasizes public contact, courteous service, and maintaining positive relationships with coworkers and external partners.

The position schedules passenger requests via a computerized system, communicates essential details by phone, and supports operations during varied hours. A full job description is available on the City’s site.

Qualifications

• High school diploma or equivalent required.
• Plus 1 year experience using a multi-line phone system or reception desk, customer service, or dispatching.

Responsibilities

• Schedule passenger transportation using a computerized scheduling program.
• Maintain respectful, courteous relationships with coworkers, customers, and outside agencies.
• Handle telephone requests and discuss/paraphrase special needs with customers.
• Work under general supervision and follow established policies and procedures.

Skills

Multiline phone system

Reception desk work

Customer service

Dispatching

Scheduling software

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

The City of Everett is seeking a Paratransit Schedule Technician to coordinate transportation services for individuals with special needs. This role emphasizes public contact, courteous service, and maintaining positive relationships with coworkers and external partners.

The position schedules passenger requests via a computerized system, communicates essential details by phone, and supports operations during varied hours. A full job description is available on the City’s site.