Transit Reservationist

Prince George's County, Maryland; Forestville (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Prince George's County Government is seeking a Transit Reservationist (General Clerk 4A, grade A12) in the Office of Transportation to support paratransit demand-response services in Forestville, MD. The role focuses on scheduling, routing, and reporting while ensuring ADA compliance and timely customer service.

Responsibilities include coordinating trips, analyzing changes, and maintaining up-to-date procedures and manifests.

Qualifications

• Must have experience at the General Clerk III level equal to the length of the probationary period.
• Six (6) months of experience performing diverse clerical tasks.
• One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration.
• An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Responsibilities

• Coordinates and schedules daily demand-response paratransit trips to ensure efficient and timely transportation services.
• Plans efficient trip routes and schedules trips in accordance with established procedures, service requirements, and ADA guidelines.
• Reviews daily driver and vehicle assignments with Transit Service Coordinators and incorporates changes into trip planning and scheduling.
• Maintains current knowledge of program procedures, service objectives, route changes, and additions or deletions that affect daily trip planning.
• Receives, records, and logs telephone requests from transit patrons, jurisdictional transportation providers, coordinators, contractors, and other service partners.
• Submits required operational and service reports accurately and within established deadlines.

Skills

Transit Scheduling Software

High-volume Call Center

Telephony Systems

Education

Post-secondary coursework

Tools

Transit Scheduling Software

Telephony Systems

Job description

Nature and Variety of Work

Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

The Prince George's County Department of Public Works & Transportation (DPW&T) is currently seeking highly qualified applicants to fill a Transit Reservationist (General Clerk 4A) grade A12 position in the Office of Transportation.

About The Position

The Transit Reservationist performs advanced clerical and operational work supporting paratransit demand-response services. Responsible for analyzing, coordinating, scheduling, and reporting daily trips in an efficient, timely, and customer-focused manner while ensuring compliance with the Americans with Disabilities Act (ADA) and established departmental policies and procedures. This position requires strong judgment, attention to detail, communication skills, and the ability to independently manage time-sensitive service requests and scheduling changes.

About The Agency

The Department of Public Works and Transportation (DPW&T) is responsible for nearly 2,000 miles of County-maintained roadways that range from rural to urban classifications. The transportation infrastructure includes 900 bridges, as well as shoulders, sidewalks, curbs/gutters, stormwater management facilities, driveway aprons and nearly 3,000 acres of grassy area -- all of which are maintained by staff of the Department. DPW&T's workforce keeps the County's various services moving by performing a myriad of activities which include removing snow and ice from County-maintained roadways, upgrading traffic signals, installing streetlights, clearing fallen trees, unclogging drainage inlets and maintaining stormwater management facilities, as well as performing roadway repairs ranging from potholes and sidewalk trip hazards to bridge repairs and resurfacing projects and more.

Examples of Work

• Coordinates and schedules daily demand-response paratransit trips to ensure efficient and timely transportation services.
• Plans efficient trip routes and schedules trips in accordance with established procedures, service requirements, and ADA guidelines.
• Reviews daily driver and vehicle assignments with Transit Service Coordinators and incorporates changes into trip planning and scheduling.
• Maintains current knowledge of program procedures, service objectives, route changes, and additions or deletions that affect daily trip planning.
• Receives, records, and logs telephone requests from transit patrons, jurisdictional transportation providers, coordinators, contractors, and other service partners.
• Responds to patron and service-provider requests in a consistent, courteous, professional, and timely manner, requiring minimal assistance or follow-up.
• Prepares and maintains daily logs and manifests using established scheduling and software applications.
• Obtains and verifies passenger information necessary to prepare accurate daily driver trip manifests for multi-modal transportation services.
• Monitors daily scheduling activities to identify conflicts, resource limitations, service changes, and other issues requiring timely resolution.
• Submits required operational and service reports accurately and within established deadlines.
• Performs related advanced clerical, scheduling, reporting, and administrative duties as assigned.

Qualifications

Minimum Qualifications:

• Must have experience at the General Clerk III level equal to the length of the probationary period.

OR

• Six (6) months of experience performing diverse clerical tasks.
• One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration.

An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Preferred Qualifications

• Experience in Transit Scheduling Software.
• Experience in high-volume call center.
• Knowledge of advanced Telephony Systems (familiarity with multi-line phone installations, radio communication equipment, or interactive voice response (VR)).

Additional Information

Salary Range Transparency

The salary range listed in this announcement reflects the anticipated offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates

October 27- October 29, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location

Forestville, MD

Conditions of Employment

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Be willing and able to serve as an essential employee in the department's Snow and Ice Control Program and during other emergency/special activities as assigned.
• This position is essential. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

Eligibility to Work

Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.

Internal Applicants

In accordance with Section 16-200 of the Personnel Law, a current Prince George's County Government employee seeking a promotion has the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace