Paratransit Scheduler & Operations Coordinator

Prince George's County, Maryland; Forestville (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Prince George's County Government is seeking a Transit Reservationist (General Clerk 4A, grade A12) in the Office of Transportation to support paratransit demand-response services in Forestville, MD. The role focuses on scheduling, routing, and reporting while ensuring ADA compliance and timely customer service.

Responsibilities include coordinating trips, analyzing changes, and maintaining up-to-date procedures and manifests.

Qualifications

• Must have experience at the General Clerk III level equal to the length of the probationary period.
• Six (6) months of experience performing diverse clerical tasks.
• One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration.
• An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Responsibilities

• Coordinates and schedules daily demand-response paratransit trips to ensure efficient and timely transportation services.
• Plans efficient trip routes and schedules trips in accordance with established procedures, service requirements, and ADA guidelines.
• Reviews daily driver and vehicle assignments with Transit Service Coordinators and incorporates changes into trip planning and scheduling.
• Maintains current knowledge of program procedures, service objectives, route changes, and additions or deletions that affect daily trip planning.
• Receives, records, and logs telephone requests from transit patrons, jurisdictional transportation providers, coordinators, contractors, and other service partners.
• Submits required operational and service reports accurately and within established deadlines.

Skills

Transit Scheduling Software

High-volume Call Center

Telephony Systems

Education

Post-secondary coursework

Tools

Transit Scheduling Software

Telephony Systems

Job description

Prince George's County Government is seeking a Transit Reservationist (General Clerk 4A, grade A12) in the Office of Transportation to support paratransit demand-response services in Forestville, MD. The role focuses on scheduling, routing, and reporting while ensuring ADA compliance and timely customer service.

Responsibilities include coordinating trips, analyzing changes, and maintaining up-to-date procedures and manifests.