Reservation Clerk

Bi-State Development; Central (LA); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision

PTO 4 weeks

Holidays + birthday

401(k) plan

Wellness program

EAP

PSLF eligibility

Gym discounts

Onsite gyms 24/7

Metro access

Job summary

Bi-State Development is hiring for a Reservation Clerk Central to manage Metro Paratransit reservations and ADA-related inquiries. The role supports scheduling, reviews trips for accuracy, and assists customers with various service questions.

The position requires 1–3 years in customer service or administrative roles and a high school diploma, with flexibility to work weekends. Competitive benefits and retirement programs apply.

Qualifications

• High school diploma or equivalent required.
• 1 to 3 years of customer service or administrative experience.
• Ability to work rotating shifts, including weekends.

Responsibilities

• Assist customers with service requests, reservations, cancellations, and trip issues.
• Establish efficient routing and scheduling using computer software.
• Comply with Medicaid and other contractual agreements.
• Assist inter-jurisdictional trips with partnered agencies.
• Print and prepare driver information for day of service.
• Work rotating shifts.
• Handle high volume phone calls and inquiries.

Skills

Customer Service

Administrative Support

Booking & Scheduling

Communication Skills

Office Software

Education

High school diploma

Job description

Reservation Clerk Central Full Time 53,600.00 - 60,300.00 (Annually)

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

This position is responsible for ensuring the efficient transportation scheduling or reservations of Metro Paratransit and Demand Response customers through the use of sophisticated computer software. The position assists customers with questions related to ADA required Complementary Paratransit service and other services offered by the Agency. The position additionally has the responsibility of working with customers concerning issues related to previously scheduled rides.

Job Responsibilities

• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software. This duty includes daily proofing of previously scheduled trips for accuracy.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with.
• Assist customers who are taking inter-jurisdictional trips with partnered Transit Agencies.
• Assist and educate customers in the delivery of required Complementary Paratransit Service.
• Assist and educate customers with additional services beyond required Complementary Paratransit Service which includes but is not limited to Medicaid trip reservations.
• Print and prepare driver information for day of service.
• Ability to work varying schedules including weekend work.
• Additional duties as required.

Knowledge, Skills, and Abilities

• Extensiveknowledge of street geography and metropolitan St. Louis, as well as St. LouisCounty.
• Knowledge of automated reservation and scheduling systems, map book usage, and use of Metromulti-modal transportation systems.
• Knowledge of personal computers, and the Microsoft office suite of software.
• Touch typing at least 30 words perminute.
• Ability to recognize servicezones and apply Metro fare structure and policies and procedures.
• Complete understanding the FTA requirementsof Complementary Paratransit Service.
• Complete understanding of additional providers and services offered by Metro.
• Ability to work rotating shifts.
• Ability to maintain an effective working relationship with Paratransit staff, the general public, and various service agencies, caseworkers, and outside providers.
• Ability to communicate effectively, both orally and in writing.
• Ability to work under stressful conditions while answering a high volume of phone calls.
• Ability to analyze and make decisions and problem-solve for customers.
• Ability to maintain confidentiality of sensitive customer and driver information.

Compensation:

53,600.00 - 60,300.00 (Annually)

Employment Type:

Full Time

Location:

Central

Education:

Highschool Diploma or Equivalent required.

Experience:

1 to 3 years
Customer Service / Administrative

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.