Reservation Clerk

Bi-State Development; Northern (KY); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Vision coverage

PTO 4 weeks

Holidays + birthday floating holiday

401(k) retirement plan

Wellness program

Employee assistance program (EAP)

Public Service Loan Forgiveness (PSLF)

Gym discounts

Job summary

Bi-State Development in Central seeks a Reservation Clerk to ensure efficient transportation scheduling for Metro Paratransit and Demand Response, using advanced computer software. You will assist customers with service requests, reservations, cancellations, and trip questions, coordinating with partner transit agencies and ensuring ADA-compliant service.

Requires 1–3 years of customer service/administrative experience and a high school diploma.

Qualifications

• High school Diploma or Equivalent required.
• 1–3 years of Customer Service / Administrative experience.
• Strong oral and written communication skills.

Responsibilities

• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with.
• Assist customers who are taking inter-jurisdictional trips with partnered Transit Agencies.
• Assist and educate customers in the delivery of required Complementary Paratransit Service.
• Assist and educate customers with additional services beyond required Complementary Paratransit Service which includes but is not limited to Medicaid trip reservations.
• Print and prepare driver information for day of service.
• Ability to work varying schedules including weekend work.
• Additional duties as required.

Skills

Communication skills

Customer service

Administrative duties

Typing 30 wpm

Problem solving

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Automated reservation systems

Map book usage

Job description

Reservation Clerk

Central

Full Time

53,600.00 - 60,300.00 (Annually)

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

This position is responsible for ensuring theefficient transportation scheduling or reservations of Metro Paratransit andDemand Response customers through the use of sophisticated computer software. Theposition assists customers with questions related to ADA required ComplementaryParatransit service and other services offered by the Agency. The position additionally has the responsibilityof working with customers concerning issues related to previously scheduledrides.

Job Responsibilities

• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software. This duty includes daily proofing of previously scheduled trips for accuracy.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with.
• Assist customers who are taking inter-jurisdictional trips with partnered Transit Agencies.
• Assist and educate customers in the delivery of required Complementary Paratransit Service.
• Assist and educate customers with additional services beyond required Complementary Paratransit Service which includes but is not limited to Medicaid trip reservations.
• Print and prepare driver information for day of service.
• Ability to work varying schedules including weekend work.
• Additional duties as required.

Knowledge, Skills, andAbilities

• Extensiveknowledge of street geography and metropolitan St. Louis, as well as St. LouisCounty.
• Knowledgeofautomated reservation and scheduling systems, map book usage, and use of Metromulti-modal transportation systems.
• Knowledge of personal computers, and theMicrosoft office suite of software.
• Touch typing at least 30 words perminute.
• Ability to recognize servicezones and apply Metro fare structure and policies and procedures.
• Complete understanding the FTA requirementsof Complementary Paratransit Service.
• Complete understanding of additional providers and services offered byMetro.
• Ability to work rotating shifts.
• Ability to maintain an effective working relationship with Paratransitstaff, the general public, and various service agencies, caseworkers, andoutside providers.
• Ability tocommunicate effectively, both orally and in writing.
• Ability to work under stressful conditionswhile answering a high volume of phone calls.
• Ability to analyze and make decisions and problem-solve forcustomers.
• Ability to maintainconfidentiality of sensitive customer and driver information.

Compensation:

53,600.00 - 60,300.00 (Annually)

Employment Type:

Full Time

Location:

Central

Education:

Highschool Diploma or Equivalent required.

Experience:

1 to 3 years
Customer Service / Administrative

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.