Paratransit Reservations Specialist

MV Transportation; Kent (WA); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Descripción de la vacante

MV Transportation is seeking a Reservationist to handle trip reservations and collect all necessary passenger data for scheduling within the appropriate time windows. You will provide system information to passengers and coordinate with operations to ensure smooth service.

The role requires strong communication, data entry accuracy, and a calm, professional demeanor in a fast-paced environment. Attendance and teamwork are essential as part of daily duties.

Formación

• High School diploma or equivalent.
• Experience in paratransit scheduling utilizing Trapeze PASS preferred.
• Excellent attendance and communication skills required.
• Telephone speaking or call center experience helpful.
• Computer experience required.

Responsabilidades

• Accept trip reservations from eligible passengers and collect data for scheduling.
• Schedule trips according to passengers’ needs and permissible time windows.
• Provide system information to current, new, and potential passengers on service access.
• Enter passenger data and specific trip requests into the system; negotiate times when needed.
• Follow up with passengers regarding schedule changes and feedback.
• Cascade passenger cancellations to scheduling and dispatch staff promptly.
• Keep passenger records updated in the database and adjust fields as required.
• Maintain a safe work area and focus on safety for all staff.
• Communicate with operations staff about scheduling or passenger issues.
• Handle multiple tasks accurately and efficiently.
• Deliver excellent customer service with a professional demeanor.
• Show reliability in attendance and be a team player.

Conocimientos

Paratransit scheduling

Trapeze PASS experience

Decision-making

Attendance

Communication skills

Call center experience

Computer experience

Fast-paced environment

Educación

High School diploma or equivalent

Descripción del empleo

MV Transportation is seeking a Reservationist to handle trip reservations and collect all necessary passenger data for scheduling within the appropriate time windows. You will provide system information to passengers and coordinate with operations to ensure smooth service.

The role requires strong communication, data entry accuracy, and a calm, professional demeanor in a fast-paced environment. Attendance and teamwork are essential as part of daily duties.