Paratransit Reservations Specialist

MV Transportation; Cary (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

MV Transportation is hiring a Reservationist in Cary, North Carolina. The role involves accepting trip reservations and managing passenger information effectively.

The ideal candidate should possess a high school diploma, excellent communication skills, and the ability to thrive in a fast-paced environment. Experience with Trapeze PASS is preferred. MV Transportation values Equal Employment Opportunity and a safe work environment.

Qualifications

• Able to work in a fast-paced environment.
• Experience in paratransit scheduling preferred.
• Excellent attendance record.

Responsibilities

• Answer passenger calls and collect trip information.
• Provide system information for passengers accessing the service.
• Communicate cancellations to scheduling and dispatch personnel.
• Maintain up-to-date passenger records.
• Communicate effectively with operations staff.

Skills

Excellent customer service

Verbal and written communication skills

Decision-making skills

Computer experience

Telephone speaking and/or call center experience

Education

High School diploma or equivalent

Tools

Trapeze PASS

Job description

MV Transportation is hiring a Reservationist in Cary, North Carolina. The role involves accepting trip reservations and managing passenger information effectively.

The ideal candidate should possess a high school diploma, excellent communication skills, and the ability to thrive in a fast-paced environment. Experience with Trapeze PASS is preferred. MV Transportation values Equal Employment Opportunity and a safe work environment.