Reservations Specialist

MV Transportation; Kent (WA); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data to schedule trips accordingly. You will answer calls, enter passenger data, and coordinate with operations to ensure timely service.

The role requires excellent verbal and written communication skills, a fast-paced work approach, and familiarity with scheduling software such as Trapeze PASS. Equal opportunity employer and safety-focused environment.

Qualifikationen

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

Aufgaben

• Answer passenger calls collecting trip information for the permissible time period.
• Provide system information for passengers on accessing the transportation service.
• Complete data entry of passenger file information and trip requests.
• Provide follow-up communications as required by schedule changes.
• Communicate passenger cancellations to scheduling, dispatch, or vehicle operations.

Kenntnisse

Customer service

Decision making

Attendance

Verbal communication

Written communication

Call center experience

Computer skills

Ausbildung

High School diploma or equivalent

Tools

Trapeze PASS

Jobbeschreibung

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MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Job Responsibilities

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Qualifications

Talent Requirements

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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