Paratransit Reservation Specialist

MV Transportation; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

MV Transportation is seeking a Reservationist to handle trip reservations for eligible passengers and collect all required data to schedule trips effectively.

The role emphasizes accurate data entry, strong communication, and reliable attendance in a fast-paced environment. Experience with paratransit systems is preferred, and professionalism is essential for coordinating with dispatch and operations teams.

Qualifications

• High School diploma or equivalent required.
• Fast-paced environment experience preferred.
• Experience with paratransit scheduling and Trapeze PASS is a plus.
• Strong decision-making skills and reliable attendance.
• Excellent verbal and written communication abilities.
• Telephone speaking and/or call center experience is helpful.
• Solid computer and data-entry skills.

Responsibilities

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Skills

Fast-paced environment

Call center experience

Excellent communication

Decision making

Attendance

Computer experience

Education

High School Diploma or Equivalent

Tools

Trapeze PASS

Job description

MV Transportation is seeking a Reservationist to handle trip reservations for eligible passengers and collect all required data to schedule trips effectively.

The role emphasizes accurate data entry, strong communication, and reliable attendance in a fast-paced environment. Experience with paratransit systems is preferred, and professionalism is essential for coordinating with dispatch and operations teams.