Paratransit Performance & Implementation Lead (Hybrid)

Transdev; Lombard (IL); Hybrid; USD 104,000 - 130,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4浮動

Job summary

Transdev seeks a Performance Manager, Operations (Implementation) to lead startup, shutdown, renewal, and transitions across paratransit locations. You will drive operational excellence, financial performance, and contract compliance through standardized processes and cross-functional leadership.

The role combines project management with hands-on analysis using Power BI and TMS to identify opportunities and deliver measurable improvements. Travel ~40% and hybrid work model.

Qualifications

• High School Diploma or GED.
• Minimum of five (5) years of experience in the transit industry.
• Experience managing operational improvement initiatives, implementation projects, or cross-functional business initiatives.
• Experience leading multiple projects with competing priorities while consistently meeting deadlines.

Responsibilities

• Lead startup, shutdown, contract renewal, and operational transition activities for paratransit locations, ensuring successful implementation while meeting contractual, operational, and financial objectives.
• Coordinate complex cross-functional project plans, timelines, deliverables, and stakeholder communications.
• Establish standardized operating procedures and implementation processes to ensure consistency across new and transitioning locations.
• Review contractual requirements and establish operational performance standards and goals that maximize financial performance while aligning with bid model assumptions.
• Utilize the TOM to evaluate contract performance and develop measurable cross-functional improvement plans.
• Conduct operational and financial analyses to identify opportunities for improving contract compliance, service delivery, operational efficiency, and profitability.
• Develop action plans prioritized by contractual and financial impact, including measurable objectives, timelines, ownership, and accountability.
• Lead process improvement initiatives designed to achieve operational performance and profitability targets.
• Analyze operational performance using Power BI, TMS, Excel, CSV data, and other reporting tools to identify trends and opportunities.
• Plan and lead operational reviews to ensure compliance with policies and SLAs.
• Partner with operations leadership and corporate support to resolve challenges and implement sustainable solutions.
• Deliver training and coaching to location leadership and staff on best practices and performance improvement.

Skills

Project management

Cross-functional leadership

Delivery-focused

Analytical skills

Financial acumen

KPIs & metrics

Communication

Change management

Education

High School Diploma or GED

Bachelor's degree

Tools

Power BI

TMS

Excel

Planner

Job description

Transdev seeks a Performance Manager, Operations (Implementation) to lead startup, shutdown, renewal, and transitions across paratransit locations. You will drive operational excellence, financial performance, and contract compliance through standardized processes and cross-functional leadership.

The role combines project management with hands-on analysis using Power BI and TMS to identify opportunities and deliver measurable improvements. Travel ~40% and hybrid work model.