Paratransit Operations Leader - Data-Driven Efficiency

First Student, Inc.; New York (NY); On-site; USD 86,000 - 95,000; Full time

Job summary

First Student, Inc. is seeking a Paratransit Operations Manager to oversee daily Paratransit team responsibilities, train staff, and provide guidance to ensure exceptional service and operational efficiency.

You will lead initiatives to leverage technology for performance improvements and customer satisfaction. The role requires a 4-year degree or equivalent, strong analytical and communication skills, and prior management or project leadership experience in transportation or customer support

Qualifications

• 4-year degree or equivalent work experience.
• Prior management experience preferred.
• Project management skills preferred.
• Previous customer support experience preferred.
• Transportation logistics preferred.
• Very strong analytical skills required with proven ability to break complex problems into simple components, demonstrated ability to effectively and enthusiastically lead change, demonstrated ability to manage conflict
• Excellent communication skills required.

Responsibilities

• Manage the activities of Paratransit team.
• Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
• Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the team.
• Assess the skills and skill levels necessary to achieve work objectives.
• Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
• Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
• Mentor team's procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
• Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
• Assign standards and deadlines to team for projects or operational improvement efforts.

Skills

Management experience

Project management

Customer support experience

Transportation logistics

Analytical skills

Communication skills

Education

4-year degree or equivalent work experience

Job description

First Student, Inc. is seeking a Paratransit Operations Manager to oversee daily Paratransit team responsibilities, train staff, and provide guidance to ensure exceptional service and operational efficiency.

You will lead initiatives to leverage technology for performance improvements and customer satisfaction. The role requires a 4-year degree or equivalent, strong analytical and communication skills, and prior management or project leadership experience in transportation or customer support