Global Operations Manager — Cross‑Market Performance

Transdev; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Vacation

Sick Days

Holidays

401(k) Retirement Plan

Medical, Dental & Vision

Life Insurance

Short-term Disability

Voluntary Long-term Disability

Job summary

Transdev seeks a Manager/Sr Manager to lead end‑to‑end performance of a global autonomous mobility partnership. Based in the United States, you’ll own data, reporting, and cross‑market coordination, liaising with global leadership and client stakeholders to drive results across markets.

You’ll oversee executive reviews, build strategic materials, and ensure timelines and KPIs are met. This role requires hands‑on leadership, strong communication, and a track record in complex, multi‑market

Qualifications

• Bachelor’s degree in Business Administration, International Relations, Communications, or a related field (Master’s preferred).
• Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus.
• 8+ years in account management, operations, client success, or similar roles in multi‑market environments
• Proven experience running business reviews (WBRs, MBRs, QBRs) and holding teams accountable to performance commitments
• Hands‑on experience managing and resolving client escalations in fast‑paced, high‑pressure settings
• Track record of driving cross‑market standardization and operational alignment across global programs
• Experience influencing internal and external stakeholders without direct authority
• Background in technology, autonomous vehicles, mobility, or other complex/regulated industries preferred
• Experience in global operations, consulting, or complex client‑facing environments

Responsibilities

• Report on the operational health of the global account, holding international country teams accountable to KPIs, agreed deliverables, and timelines
• Act as the liaison between global leadership, client stakeholders, and in‑country onsite managers
• Support Monthly Business Reviews (MBRs), including building executive‑ready presentations, synthesizing data, and representing global performance
• Pull, analyze, and structure data across markets to identify risks, gaps, and performance trends
• Drive follow‑ups and action tracking: maintain change logs, monitor open items, and ensure closure across regions
• Standardize processes, reporting, and operating rhythms between international markets and the U.S.
• Support global supply/demand planning, testing validation metrics, and continuous process improvement initiatives
• Manage client escalations with urgency, clarity, and accountability
• Translate global supply plans into agreed action plan across U.S. and international teams
• Maintain standardized pricing, contracts, and SLAs with the Head of Global Operations. Support the countries to apply.
• Track, manage, and close escalations; own change logs and ensure follow‑through with country leads
• Run Weekly Business Reviews (WBRs): track KPIs, enforce accountability, and drive action closure
• Build and deliver Monthly Business Review (MBR) materials: synthesize data, highlight risks, and define recovery plans
• Audit country performance and processes; identify gaps and support counties to define corrective actions to completion, track issues resolutions
• Define standardized processes, service levels, and reporting across all markets
• Identify inconsistencies and drive alignment with Operations, Training, and country teams
• Ensure adherence to global account standards through ongoing tracking and escalation
• Support executive reviews by building materials, analyzing performance, and contributing recommendations
• Identify improvement and growth opportunities; develop data‑backed proposals
• Support client forums and ensure clear follow‑ups and execution
• Act as the day‑to‑day operator for the global account across internal teams
• Drive coordination across regions and ensure delivery against commitments
• Provide clear visibility into performance, risks, and priorities to leadership
• Own follow‑ups and ensure actions are fully executed
• Other duties as required.

Skills

Ownership

Data analysis

Cross-functional

Stakeholder management

Time-zone coordination

Education

Bachelor's degree in Business Administration/International Relations/Communications or related field

Certifications in Account Management/Project Management (PMP/PRINCE2)

Tools

Google Workspace

Microsoft Office

CRM

Project tracking tools

Job description

Transdev seeks a Manager/Sr Manager to lead end‑to‑end performance of a global autonomous mobility partnership. Based in the United States, you’ll own data, reporting, and cross‑market coordination, liaising with global leadership and client stakeholders to drive results across markets.

You’ll oversee executive reviews, build strategic materials, and ensure timelines and KPIs are met. This role requires hands‑on leadership, strong communication, and a track record in complex, multi‑market