Paratransit Operations Leader

MV Transportation; White Plains (MD); On-site; USD 35,232 - 50,179; Full time

Benefits offered by this job

401k with company match

Vacation days

Sick days

Jury duty

Bereavement leave

Paid holidays (8)

Job summary

MV Transportation is seeking an Operations Manager who will provide support, leadership, and direction to an assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Responsibilities include managing on-time performance, driver availability, call center functions, and customer relations while mentoring staff,

Qualifications

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

Responsibilities

• Starting rate: $31.00 per hour
• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Skills

People management

Scheduling

Training

Communication

Contractual knowledge

Policy compliance

Independent work

Paratransit knowledge

Fast-paced environment

Tools

Trapeze

Job description

MV Transportation is seeking an Operations Manager who will provide support, leadership, and direction to an assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Responsibilities include managing on-time performance, driver availability, call center functions, and customer relations while mentoring staff,