Operations Manager

MV Transportation; Taunton (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

MV Transportation in Taunton, MA is seeking an Operations Manager to provide leadership and direction for the local transportation contract, ensuring daily operations align with contract terms and company procedures.

You will manage on-time performance, driver availability, call center functions, customer relations, staff training and audits, while maintaining safety culture and client satisfaction.

Qualifications

• Must have 1–3 years of management experience in a paratransit or similar operation.
• Experience with scheduling and people management preferred.
• Strong written and verbal communication skills.
• Knowledge of contractual obligations is essential.
• Familiarity with Trapeze is a plus.
• Ability to operate in a fast-paced environment.

Responsibilities

• Oversee daily operation of the transportation contract to meet business plans.
• Manage on-time performance and driver availability.
• Coordinate call center functions and customer relations.
• Identify, train and mentor location staff.
• Ensure safety programs and regulatory compliance.
• Maintain client contact and drive continuous improvement.
• Participate in audits and monitor key operational metrics.
• Enforce company policies and labor relations activities.

Skills

Management experience

Scheduling

Personnel management

Training

Written and verbal communication

Knowledge of contracts

Trapeze experience

Fast-paced environment

Tools

Trapeze

Job description

Overview

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Responsibilities

MV Transportation is seeking anOperations Managerwill provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.