Paratransit Operations Leader

MyCity Transportation, LLC.; Annapolis (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

MyCity Transportation, LLC. in Annapolis, MD is seeking an Operations Manager to ensure day-to-day operational excellence for Paratransit Services, reporting to the Area Manager. The role emphasizes data accuracy, regulatory compliance, and proactive leadership of drivers and support staff.

You will oversee reporting, budgeting, service delivery, safety, and labor relations, coordinating with maintenance and other departments to improve on-time performance and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 3–4 years of related work experience.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Valid Driver’s License required.

Responsibilities

• Ensure accurate and timely reporting and data collection to support internal KPIs and regulatory compliance.
• Collaborate with management to monitor and control departmental budget performance.
• Provide daily operational leadership and driver support to ensure efficient service delivery.
• Conduct daily operations reviews and implement corrective actions as needed.
• Review the Daily Operations Report and take corrective actions when necessary.
• Lead efforts to reduce customer complaints and develop complaint reduction strategies.

Skills

Leadership

Communication

Budgeting

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

MyCity Transportation, LLC. in Annapolis, MD is seeking an Operations Manager to ensure day-to-day operational excellence for Paratransit Services, reporting to the Area Manager. The role emphasizes data accuracy, regulatory compliance, and proactive leadership of drivers and support staff.

You will oversee reporting, budgeting, service delivery, safety, and labor relations, coordinating with maintenance and other departments to improve on-time performance and customer satisfaction.