Paratransit Driver Operations Manager

Suwannee Valley Transit Authority; Live Oak (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation, sick leave, and HDays

Professional development opportunities

Uniform or work attire allowance

Job summary

Suwannee Valley Transit Authority is seeking a Driver Manager to oversee daily driver operations, ensuring safe, reliable, and ADA‑compliant transportation for riders with disabilities. You will lead, coach, and coordinate with dispatch, scheduling, customer service, and maintenance teams to sustain high service performance.

The role emphasizes safety, regulatory compliance, driver training, and efficient routing while maintaining strong stakeholder communications and a proactive,

Qualifications

• 3+ years of experience in public transit, paratransit, or transportation operations.
• 1–3 years of supervisory or management experience in operations or transportation.
• Knowledge of ADA paratransit requirements and accessible transportation best practices.
• Valid driver’s license with a clean driving record.
• Strong leadership, communication, and problem‑solving skills.
• Ability to work flexible hours including early mornings, evenings, weekends, or during emergencies.

Responsibilities

• Supervise, mentor, and support paratransit drivers to ensure safe, professional service.
• Conduct evaluations, ride‑alongs, and corrective action processes.
• Participate in interviewing, hiring, onboarding, and training new drivers.
• Foster a positive, safety‑focused work culture.
• Manage daily assignments, routes, and schedules to ensure adequate trip coverage.
• Work with dispatch and scheduling to address service disruptions and staffing needs.
• Monitor on‑time performance, trip efficiency, and other service metrics; implement corrective actions when needed.
• Respond to operational emergencies and field incidents.
• Ensure ADA compliance, safety policies, and driver training.
• Investigate accidents, incidents, and complaints; document findings and follow up appropriately.
• Maintain driver qualification files and compliance documentation.
• Deliver courteous, ADA‑sensitive service; address rider concerns with customer service staff.
• Support service quality and standards.

Skills

Leadership

Communication

Problem-solving

ADA paratransit knowledge

Flexibility

Safety awareness

Education

High school diploma or GED

Associate or bachelor’s degree in Transportation, Business, Public Administration, or related field

Job description

Suwannee Valley Transit Authority is seeking a Driver Manager to oversee daily driver operations, ensuring safe, reliable, and ADA‑compliant transportation for riders with disabilities. You will lead, coach, and coordinate with dispatch, scheduling, customer service, and maintenance teams to sustain high service performance.

The role emphasizes safety, regulatory compliance, driver training, and efficient routing while maintaining strong stakeholder communications and a proactive,