Paratransit Dispatcher: On-Site Ops & Customer Care

Transdev; Quincy (MA); In loco; USD 29.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Vacation (2 weeks)

Descrizione del lavoro

Transdev in Quincy, MA is seeking an in-person Dispatcher to monitor road service and support operators and customers with safety in mind. The role emphasizes strong communication, quick problem solving, and effective use of scheduling systems.

The position offers a competitive hourly wage ($21.00–$24.00) plus standard benefits and a path for growth within a large mobility company. Work is within a fast-paced, customer-service-driven environment.

Competenze

• High School Diploma or GED required; technical degree preferred.
• 3–5 years' dispatching experience; paratransit driver background may help.
• Excellent verbal and interpersonal skills; strong customer service mindset.
• Problem solving and analytical abilities; knowledge of service area important.
• Strong computer skills and ability to learn scheduling software.

Mansioni

• Oversee road service by tracking performance, on-time starts, and incidents.
• Provide customer support for trips, including no-shows and cancellations.
• Manage emergencies and liaise with operators, carriers, and services.
• Review route performance and adjust runs to maintain service quality.
• Coordinate run pulls, openings/closings in the dispatch system; log updates.
• Respond to driver requests and manage incidents per policy.

Conoscenze

Customer service

Communication

Problem solving

Analytical skills

RIDE area knowledge

Formazione

High School Diploma or GED

Strumenti

Spare scheduling software

Microsoft Office

Descrizione del lavoro

Transdev in Quincy, MA is seeking an in-person Dispatcher to monitor road service and support operators and customers with safety in mind. The role emphasizes strong communication, quick problem solving, and effective use of scheduling systems.

The position offers a competitive hourly wage ($21.00–$24.00) plus standard benefits and a path for growth within a large mobility company. Work is within a fast-paced, customer-service-driven environment.