Dispatcher

Transdev North America, Inc.; Quincy (MA); Presencial; USD 29 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vacation: 2 weeks minimum

Sick days: 5 days

Holidays: 12 days (8 standard, 4 float

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Resumo da oferta

Transdev in Quincy, MA is seeking an in-person Dispatcher to oversee road service, communicate with Operators and provide customer support while prioritizing safety and reliability. The role emphasizes service performance, on-time routing, and handling incidents in a fast-paced environment.

Ideal candidates bring 3–5 years dispatch experience, strong problem solving and excellent communication skills, with proficiency in Spare or similar scheduling software and MS Office.

Qualificações

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching and prior experience as a driver for paratransit operations may be beneficial.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Excellent knowledge of The RIDE service area streets, landmarks, and Institutions, including major trip generators and transfer point.
• Excellent knowledge of traffic patterns and their impact on paratransit operations.
• Excellent communication skills in person, over the phone, and on a two-way communication device.
• Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably Spare).
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsabilidades

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Managing run pullouts and openings and closing runs in the Spare system (or other designated Dispatch & Scheduling system).
• Recording late pullouts, uncovered driver callouts, and closed routes.
• Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed.
• Proactively managing runs to maintain service performance standards.
• Reassigning trips between runs in a timely way, as needed.
• Assigning trips on the waitlist to runs far enough ahead for them to be performed on time.
• Responding to driver requests for assistance.
• Managing incidents and accidents in accordance with established policies and procedures.
• Recoding denials if necessary.
• Other duties as required.

Conhecimentos

Dispatcher experience

Customer service

Verbal communication

Problem solving

Analytical skills

Formação académica

High School Diploma or GED

Technical Degree preferred

Ferramentas

Spare scheduling software

Microsoft Office

Descrição da oferta de emprego

Transdev in Quincy, MA is hiring an in-person Dispatcher to join our team. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $21.00 hr - Maximum $24.00 hr

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Managing run pullouts and openings and closing runs in the Spare system (or otherdesignated Dispatch & Scheduling system)
• Recording late pullouts, uncovered driver callouts, and closed routes
• Working with service provider window dispatchers to pullout runs as scheduled and/or toobtain additional resources and capacity as needed
• Proactively managing runs to maintain service performance standards
• Reassigning trips between runs in a timely way, as needed
• Assigning trips on the waitlist .to runs far enough ahead for them to be performed on time
• Responding to driver requests for assistance
• Managing incidents and accidents in accordance with established policies and procedures
• Recoding denials if necessary
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching and prior experience as a driver for paratransitoperations may be beneficial.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Excellent knowledge of The RIDE service area streets, landmarks, and Institutions,including all major trip generators and transfer point
• Excellent knowledge of traffic patterns and their Impact on paratransit operations
• Excellent communication skills in person, over the phone, and on a two-waycommunication device
• Strong computer skills with knowledge of Microsoft Office and paratransit schedulingsoftware (and preferably Spare) and the ability to learn new software
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Must be able to work flexible schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click for CA Employee Privacy Policy

Job Category: Dispatchers

Job Type: Full Time

Req ID: 9395

Pay Group: NCD

Cost Center: 601

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.