Paratransit Dispatch & Safety Lead

Transdev North America, Inc.; Quincy (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Vacation: 2 weeks minimum

Sick days: 5 days

Holidays: 12 days (8 standard, 4 float

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Quincy, MA is seeking an in-person Dispatcher to oversee road service, communicate with Operators and provide customer support while prioritizing safety and reliability. The role emphasizes service performance, on-time routing, and handling incidents in a fast-paced environment.

Ideal candidates bring 3–5 years dispatch experience, strong problem solving and excellent communication skills, with proficiency in Spare or similar scheduling software and MS Office.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching and prior experience as a driver for paratransit operations may be beneficial.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Excellent knowledge of The RIDE service area streets, landmarks, and Institutions, including major trip generators and transfer point.
• Excellent knowledge of traffic patterns and their impact on paratransit operations.
• Excellent communication skills in person, over the phone, and on a two-way communication device.
• Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably Spare).
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Managing run pullouts and openings and closing runs in the Spare system (or other designated Dispatch & Scheduling system).
• Recording late pullouts, uncovered driver callouts, and closed routes.
• Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed.
• Proactively managing runs to maintain service performance standards.
• Reassigning trips between runs in a timely way, as needed.
• Assigning trips on the waitlist to runs far enough ahead for them to be performed on time.
• Responding to driver requests for assistance.
• Managing incidents and accidents in accordance with established policies and procedures.
• Recoding denials if necessary.
• Other duties as required.

Skills

Dispatcher experience

Customer service

Verbal communication

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Tools

Spare scheduling software

Microsoft Office

Job description

Transdev in Quincy, MA is seeking an in-person Dispatcher to oversee road service, communicate with Operators and provide customer support while prioritizing safety and reliability. The role emphasizes service performance, on-time routing, and handling incidents in a fast-paced environment.

Ideal candidates bring 3–5 years dispatch experience, strong problem solving and excellent communication skills, with proficiency in Spare or similar scheduling software and MS Office.