Lead Dispatcher

Transdev North America, Inc.; Portland (OR); In loco; USD 44.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation: minimum two weeks

Sick days: 5 days

Holidays: 12 days (8 standard, 4 float

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Descrizione del lavoro

Transdev North America, Inc. in Portland, OR is seeking a Lead Dispatcher to lead a 100% onsite dispatch team on the TriMet LIFT contract. Youll provide real-time coaching, train new dispatchers, and escalate complex issues while ensuring safe, ADA-compliant service and strong documentation.

Youll oversee real-time operations with multiple tools, manage service gaps, and coordinate with departments to maintain reliability. This role demands flexibility for extended shifts in a 24/7 environment.

Competenze

• High school diploma or GED required; college coursework preferred.
• Minimum two years of experience in paratransit dispatch, transit operations, or emergency communications.
• Ability to provide operational guidance, training, and support to others.
• Strong communication, multitasking, crisis management, problem-solving, and decision-making skills.
• Proficiency with Trapeze, VISION, Lytx, radio systems, and standard office applications.
• Ability to manage competing priorities in a fast-paced environment, including nights, weekends, and holidays.

Mansioni

• Provide on-shift leadership, real-time coaching, and guidance to Dispatchers.
• Train new Dispatch hires with hands-on system training and shadowing.
• Evaluate trainee readiness and communicate training needs to supervisors.
• Serve as first escalation point for complex operational issues and ADA decisions.
• Monitor real-time performance using dispatch tools and dashboards.
• Dispatch, reroute, reassign, and recover service during delays or disruptions.
• Manage will-calls, no-shows, and same-day changes to service.
• Coordinate with other teams to resolve gaps and maintain service continuity.
• Initiate emergency procedures and coordinate with safety and operations as needed.
• Maintain accurate incident logs and documentation.
• Support ADA-compliant decision-making and passenger service obligations.
• Ensure smooth shift handoffs and communicate unresolved issues to on-site management.

Conoscenze

Leadership

Dispatch operations

Training

Communication

Crisis management

Decision-making

Formazione

High school diploma or GED

College coursework preferred

Strumenti

Trapeze

VISION

Lytx

MDT

Radio systems

Mapping tools

Descrizione del lavoro

Transdev in Portland, OR is hiring a Lead Dispatcher to work on our TriMet LIFT contract. This 100% onsite position supports safe, reliable, ADA-compliant dispatch operations, provides on-shift leadership and guidance to Dispatchers, and serves as the first point of escalation for complex operational and service-related issues. The Lead Dispatcher also plays a key role in training new Dispatchers while performing core dispatch duties to maintain service continuity.

Transdev Is Proud To Offer

• Non-Union, Full-Time Position
• Competitive compensation package with a starting rate of $38.36/hr and an annual increase every January

Benefits Include

• Vacation: minimum of two weeks
• Sick days: 5 days
• Holidays: 12 days, 8 standard and 4 floating
• 401(k), medical, dental, vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Provide on-shift leadership, real-time coaching, operational guidance, and decision support to Dispatchers.
• Serve as the primary on-shift trainer for new Dispatch hires, delivering hands‑on system training, shadowing, and real-time operational coaching.
• Evaluate trainee readiness, identify performance gaps, and provide feedback to the Dispatch Supervisor regarding training needs.
• Serve as the first point of escalation for complex operational issues, safety concerns, service disruptions, and ADA-sensitive decisions.
• Monitor real-time vehicle and service performance using Trapeze, VISION, Lytx, MDT, mapping tools, radio systems, and provider dashboards.
• Dispatch, reroute, reassign, and recover service during delays, missed trips, vehicle issues, capacity constraints, and operational disruptions.
• Manage will‑calls, no‑shows, same-day changes, uncovered trips, and stranded‑passenger risks.
• Coordinate with Reservations, Customer Service, Scheduling, Road Supervision, Maintenance, and supplemental providers to resolve service gaps.
• Initiate emergency response procedures and coordinate with Safety, Road Supervision, TriMet OCC, leadership, and emergency services as needed.
• Maintain professional radio communications, support de‑escalation, and ensure timely escalation of significant incidents and service risks.
• Ensure accurate incident logs, timestamps, trip records, system notes, and required documentation.
• Support ADA‑compliant decision‑making, including shared‑ride requirements, no‑strand protections, and passenger service obligations.
• Maintain effective shift handoffs, communicate unresolved issues, and identify recurring operational concerns.
• Serve as the senior on‑shift operational resource when onsite management is unavailable, escalating significant matters as required.
• Perform core Dispatcher duties as needed to maintain safe, reliable, and continuous service.

Minimum Qualifications

• High school diploma or GED required; college coursework preferred.
• Minimum two years of experience in paratransit dispatch, transit operations, or emergency communications.
• Demonstrated ability to provide operational guidance, training, and support to other employees.
• Strong communication, multitasking, crisis management, problem‑solving, and decision‑making skills.
• Proficiency, or ability to become proficient with Trapeze, VISION, Lytx, radio systems, and standard office applications.
• Ability to manage competing priorities and make sound decisions in a fast‑paced operational environment.
• Ability to work nights, weekends, and holidays in a 24/7 operation.

Core Competencies

• Sound judgment, multitasking, composure, and situational awareness under pressure.
• Knowledge of ADA paratransit service requirements and operational procedures.
• Clear communication, de‑escalation, and accurate documentation.
• Ability to interpret maps, routes, policies, and system data.
• Bilingual skills preferred.

Pre‑Employment Requirements

• Drug testing and background check required.
• Must be eligible to work in the U.S.

Physical Requirements

• 100% onsite, indoor dispatch center environment.
• Extended sitting, typing, screen viewing, and headset/radio communications.
• High‑volume work with frequent interruptions and competing priorities.
• Flexible schedules and shifts as operationally required.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize Schedule I drugs, including cannabis, for any reason.

Drug‑free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

Req ID: 9337

Pay Group: X60

Cost Center: 423

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.