Panel Navigator: Patient Care & Population Health

University of Washington Medical Center; Seattle (WA); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Near public transit

Career growth opportunities

Make a difference for patients

Job summary

University of Washington Medical Center is seeking a Patient Services Specialist 2 - Panel Navigator to engage patients in care optimization, provide resources, and support population health activities within a Ballard clinic.

The role focuses on improving patient/family experiences, coordinating referrals, and partnering with care teams to address disparities and barriers to care. 100% FTE, day shift, on-site in Seattle.

Qualifications

• High school graduation or equivalent AND one year of healthcare, administrative, or customer service experience, OR an equivalent combination of education/experience.

Responsibilities

• Engage the patient in care optimization.
• Empower the patient with knowledge and access to support resources.
• Improve the patient and family experience of care.
• Participate in Patients Are First measures and associated Medical Home goals and objectives.
• Referrals tracking to internal and external resources.
• Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.
• Educate per protocol.
• Assist in the utilization of culturally relevant and language appropriate materials for target populations.
• When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.
• Other Duties as Requested

Skills

Healthcare experience

Administrative experience

Customer service

Team collaboration

Education

High school diploma or equivalent

Job description

University of Washington Medical Center is seeking a Patient Services Specialist 2 - Panel Navigator to engage patients in care optimization, provide resources, and support population health activities within a Ballard clinic.

The role focuses on improving patient/family experiences, coordinating referrals, and partnering with care teams to address disparities and barriers to care. 100% FTE, day shift, on-site in Seattle.