PSS / Panel Navigator - UW Medicine Primary Care at Ballard

University of Washington Medical Center; Seattle (WA); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Near public transit

Career growth opportunities

Make a difference for patients

Job summary

University of Washington Medical Center is seeking a Patient Services Specialist 2 - Panel Navigator to engage patients in care optimization, provide resources, and support population health activities within a Ballard clinic.

The role focuses on improving patient/family experiences, coordinating referrals, and partnering with care teams to address disparities and barriers to care. 100% FTE, day shift, on-site in Seattle.

Qualifications

• High school graduation or equivalent AND one year of healthcare, administrative, or customer service experience, OR an equivalent combination of education/experience.

Responsibilities

• Engage the patient in care optimization.
• Empower the patient with knowledge and access to support resources.
• Improve the patient and family experience of care.
• Participate in Patients Are First measures and associated Medical Home goals and objectives.
• Referrals tracking to internal and external resources.
• Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.
• Educate per protocol.
• Assist in the utilization of culturally relevant and language appropriate materials for target populations.
• When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.
• Other Duties as Requested

Skills

Healthcare experience

Administrative experience

Customer service

Team collaboration

Education

High school diploma or equivalent

Job description

Job Description

UW Medicine Primary Care and Population Health at Ballard has an outstanding opportunity for a Patient Services Specialist 2 - Panel Navigator.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)
• Day Shift

DEPARTMENT DESCRIPTION

The Health/Panel Navigator is accountable for population health activities and tasks in the clinic which may include, but are not limited to the following: Enhance the patient experience through proactive engagement and outreach around wellness, preventative care and striving to improve the "global" patient experience. This role is accountable for population health activities working closely with the care team in the clinic. Examples of population health activities are to maintaining accurate panels, ensuring team-based panel management, gap closure, referring patients for care coordination, care management, addressing disparities in care for vulnerable populations and ensuring all patients' needs are met.

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

PRIMARY JOB RESPONSIBILITIES

• Engage the patient in care optimization
• Empower the patient with knowledge and access to support resources.
• Improve the patient and family experience of care.
• Participate in Patients Are First measures and associated Medical Home goals and objectives.
• Referrals tracking to internal and external resources.
• Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.
• Educate per protocol.
• Assist in the utilization of culturally relevant and language appropriate materials for target populations.
• When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.
• Other Duties as Requested

REQUIREMENTS

• High school graduation or equivalent AND
  • One year of healthcare, administrative, or customer service experience, OR
  • An equivalent combination of education/experience

ABOUT UW MEDICINE PRIMARY CARE

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.

UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

Compassion. Innovation. Excellence.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum

$24.30 hourly

Pay Range Maximum

$35.35 hourly

Other Compensation

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU 1199NW UWMC Northwest Service and Maintenance

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.