Panel Navigator: Care Coordination & Population Health

University of Washington; Seattle (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

The University of Washington Ballard clinic seeks a Patient Services Specialist 2 - Panel Navigator to engage patients in care optimization and connect them with wellness resources. You will work with the care team to maintain accurate panels, support population health initiatives and coordinate referrals.

This full-time, day-shift role in Seattle emphasizes improving patient and family experiences, reducing barriers to care, and advancing health equity through proactive outreach and

Qualifications

• High school graduation or equivalent AND one year of healthcare, administrative, or customer service experience.
• An equivalent combination of education/experience may be considered.

Responsibilities

• Engage the patient in care optimization
• Empower the patient with knowledge and access to support resources.
• Improve the patient and family experience of care.
• Participate in Patients Are First measures and associated Medical Home goals and objectives.
• Referrals tracking to internal and external resources.
• Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.
• Educate per protocol.
• Assist in the utilization of culturally relevant and language appropriate materials for target populations.
• When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.
• Other Duties as Requested

Skills

Customer service

Healthcare experience

Administrative tasks

Education

High school diploma

Job description

The University of Washington Ballard clinic seeks a Patient Services Specialist 2 - Panel Navigator to engage patients in care optimization and connect them with wellness resources. You will work with the care team to maintain accurate panels, support population health initiatives and coordinate referrals.

This full-time, day-shift role in Seattle emphasizes improving patient and family experiences, reducing barriers to care, and advancing health equity through proactive outreach and