Panel Coordinator - Primary Care Schoolcraft Campus (Livonia)

Trinity Health; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Day-one benefits

Competitive pay

Career advancement opportunities

Job summary

Trinity Health IHA Medical Group seeks a compassionate Panel Coordinator to support outreach to patients with gaps in chronic disease management. You will promote success of quality and population health programs and care coordination activities in a hybrid schedule in Southeast Michigan.

The role requires 1–3 years of healthcare experience and completion of accredited health programs, with onboarding and CMAC/AMCA certifications advantageous.

Qualifications

• High School Diploma or GED is required.
• Completion of an accredited health program such as MA is preferred.
• IHA Panel Coordinator onboarding program completion is required.
• Clinical Support Assistant/CAN/PCT EMT or equivalent program is preferred.
• Other approved certificate programs are acceptable.
• Certification by AMCA/CMAC is advantageous.
• 1–3 years of healthcare experience or equivalent education is preferred.

Responsibilities

• Review health plan eligibility lists and new patient registries.
• Invite patients to IHA services via a welcome package per protocol.
• Monitor scheduling of new patients.
• Collaborate with Quality to identify patients who do not establish care.
• Provide systematic monitoring of chronic disease management and prevention registries.
• Use EMR tools and initiate outreach via MyChart, phone calls and mailings.
• Support quality improvement and disease management programs.

Education

High School Diploma or GED

MA program completion or equivalent health program

IHA Panel Coordinator Onboarding Program

EMT/CAN/PCT program certification

Other approved certificate program

AMCA/CMAC certification

Healthcare experience 1–3 years

Job description

Employment Type: Full time Shift: Day Shift Description: Hybrid Position 2 days a week, on-site at Primary Care - Schoolcraft Campus (Livonia) 2 days a month at Central in Ann Arbor 2-3 days a week remote Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated Panel Coordinator to support the division in outreach to patients with gaps in chronic disease management and preventive services. In this role, you will support and promote the success of quality and population health programs and care coordination activities.

What You'll Do:

• Review health plan eligibility lists and new patient registries.
• Invite patients to IHA for services through initiative of a welcome package per protocol.
• Monitors scheduling of new patients.
• Works with Quality team to identify and report patients who do not establish care.
• Provides systematic monitoring of chronic disease management and prevention registry.
• Uses EMR tolls, initiates patient outreach via MyChart messages, phone calls and mailings.
• Support quality improvement initiatives and disease management programs.

General Requirements:

• High School Diploma or GED.
• Successful completion of accredited/approved health program such as MA program.
• Successful completion of IHA's Panel Coordinator Onboarding Program.
• Clinical Support Assistant/CAN/PCT Emergency Medical Technician (EMT) program.
• Other approved certificate program.
• American Medical Certification Association (CMAC).
• 1-3 years' previous healthcare experience or equivalent combination of education and experience preferred.

Why Join Trinity Health IHA Medical Group?

Day-one benefits with no waiting period for eligible team members. Competitive pay and comprehensive medical, dental, and vision coverage. Opportunities for professional growth, development, and career advancement. Collaborative, patient-centered culture focused on excellence in care. Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.